Day Concierge

Canary Wharf Group; London; On-site; GBP 34,000; Full time

Job summary

A leading company in residential management is seeking a Day Concierge to join their team in London. This role involves delivering exceptional customer service, engaging with residents, and ensuring the property feels like home. Candidates should have experience in hospitality or residential property, excellent communication skills, and a proactive approach. This position offers a competitive salary and opportunities for professional development.

Benefits

Generous pension plans

Health benefits

Subsidised gym membership

Store discounts

Family leave

Qualifications

• Previous experience in residential property or hospitality sectors.
• High standard of written and spoken English.
• Right to work in the UK required.

Responsibilities

• Deliver unparalleled levels of service for all residents and guests.
• Engage with residents and build professional relationships.
• Assist tenants moving in and provide local area information.

Skills

Excellent communication

Interpersonal skills

Problem solving

Flexibility

Proactivity

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Department: Vertus

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Company: Vertus Residential Management Limited

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Reporting to: Assistant Manager - Front of House

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Job Summary

Vertus are looking to recruit Day Concierge to join our team working on shift pattern of 4 days on - 4 days off. Reporting directly to the Manager - Front of House, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador.

Annual Salary: £33,384

Working Hours: 7am-7pm, 4 on 4 off shift pattern, across Monday - Sunday

Closing Date: 30th May 2025 (candidates will have until 23:59 on 29th May to apply)

Recruitment Timeline

2nd – 6th June – Shortlisting

9th – 13th June – Screening Calls

17th June – Assessment Day

23rd – 27th June - Second Stage Interviews

4th August – Start date

Main Responsibilities

• Deliver unparalleled levels of service for all residents and their guests and always make the site feel like their home.
• Engaging with residents. Building professional yet caring and supportive relationships.
• Delivering consistently high levels of customer service at all times.
• Supporting all marketing and promotional aspects of the building and its apartments.
• Carrying out viewings of apartments available to let when required.
• Assisting tenants moving in to their apartment and completing apartment and appliance inductions as needed.
• Escalating any service or performance issues for immediate rectification with the assistant property managers.
• Assisting with the coordination of community events.
• Be responsible for the cleaning, inspection and immaculate presentation of reception area and common parts, ensuring these remain pristine at all times.
• Providing local area information to residents.
• Liaising with the Building Manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement.
• Ensure the security of the building is never compromised.
• Whilst covering the desk you may need to carry out office and administrative duties and assist with ad-hoc work as required.
• Provide a detailed handover at the end of each shift to ensure continuity of service at all times.
  
  

PERSON SPECIFICATION

• Previous experience in residential property (private rented preferred) or hospitality sectors.
• Excellent communication and interpersonal skills displaying understanding of resident’s needs.
• Good level of computer literacy using Microsoft Word, Excel and Outlook.
• High standard of written and spoken English, additional language skills are of benefit.
• Must be pro-active and able to use initiative in order to enhance the building reputation and make the community the best available.
• Flexibility and adaptability.
• Plenty of energy and enthusiasm.
• Problem solving, well organised and ability to work well under pressure.
• Well-groomed and of smart appearance.
• Right to work in the UK required.
  
  

Health Safety And Welfare Responsibilities

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

Environmental, Social & Governance (esg) Responsibilities

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

Quality Management Responsibilities

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

Company Values

Commit to Excellence

• Act with integrity and deliver high performance
• Put our customers at the heart of what we do
• Resolve issues by providing high quality solutions
  
  

Foster Collaboration

• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers / contractors to meet shared goals
  
  

Encourage Engagement

• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes
  
  

Take Ownership

• Take pride in delivering high quality service which exceeds expectations
• Committed to opportunities for self-development
• Take responsibility for my own performance and look for ways to improve
  
  

Embrace Innovation

• Embrace change and innovation
• Proactively suggest ways to improve our business and encourage others to share ideas
• See new challenges as opportunities to deliver effective change
  
  

What We Offer

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.

Early applications are encouraged as we reserve the right to appoint at any point.