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Day Concierge

Rhodium

London

On-site

GBP 25,000 - 35,000

Full time

Yesterday

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Job summary

A leading company in the super-prime residential market seeks a Day Concierge to provide exceptional service at 100 George Street. The role involves managing resident interactions, ensuring safety, and maintaining high standards of service. Ideal candidates will have experience in luxury environments and a passion for customer satisfaction.

Qualifications

Minimum 3 years experience in 5-star Hotel or super-prime residential.
Strong communication and organizational skills.

Responsibilities

Deliver high levels of customer service to residents and guests.
Manage booking requests and maintain relationships with residents.
Ensure safety and cleanliness of the building.

Skills

Communication

Organizational Skills

Customer Service

Attention to Detail

Education

Experience in 5-star Hotel or super-prime residential

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The Day Concierge will be the main point of contact for residents and guest arrivals at 100 George Street and the first port of call for estate assistance.

You will be responsible for the delivery of the highest levels of customer service to all residents and their guests at 100 George Street and it will be your duty to create memorable experiences. You will need to have a strong passion for delivering great service in a professional manner and be able to work well under pressure.

The Candidate:

Deliver unparalleled level of service in an intuitive and bespoke manner and be an ambassador for 100 George Street
Motivate colleagues to strive for and achieve success for the company.
Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors, working collaboratively to achieve overall business outcomes.
Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
Work very closely with the Building Manager with the implementation of SOP manuals, policies, and procedures.
Work closely with the Building Manager and Housekeeping daily, providing resilience and cover for each other.
Develop strong relationships with residents.
Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Being alert and aware, with security of the building being a constant consideration, and alerting the team of any suspicious activity.
Manage all calls from residents and answer all emails in a timely fashion.
Manage all booking requests for communal facilities and manage the housekeeping teams to ensure rooms are prepped for use and cleaned afterwards
Organise any postal requirements on behalf of a resident
Build trustworthy, professional relationships with all residents and aim to exceed expectations when dealing with any lifestyle requests including transportation bookings, restaurant bookings, theatre bookings, chauffer service and dry cleaning requests
Reporting all incidents to the Building Manager in a timely professional manner. If during the weekend or the night, refer the incident to Rhodium's out of hours email and line
Ensure reception area and common parts of 100 George Street remain pristine at all times

Requirements:

Previous experience within 5-star Hotel or super-prime residential, ideally for a minimum of 3 years
Must have good organisational skills, excellent communication skills and customer service skills, and good understanding of Health and Safety
Service driven, understand the importance of going the extra mile
Experience dealing with high-net-worth clients
Good knowledge of the central London area and surrounding local area
Strong list of contacts within the hospitality industry preferred
High standard of written and spoken English, additional language skills beneficial
Must be assertive, show initiative and have a very keen eye for detail
Efficient in multi-tasking in high pressure environments
Ability to communicate high end quality service and deliver bespoke service
Ability to build and develop positive working relationships
An interest in UHNW resident lifestyles
Enthusiastic and motivated to help internal and external partners
Wear correct uniform at all times and maintain impeccable standards of appearance, personal hygiene, behaviour and discipline
Eligible to work in the UK

About Rhodium

Rhodium was established to solely focus on the new build super prime residential market in London. Identifying a gap in the property management industry, Rhodium has created a unique business model not based on scale which provides a level of continuity and focus for each scheme we manage.

Part owned by the Monaco Royal Family, Rhodium has a completely unique understanding of the ultra- high net worth individual, how they live and operate within their homes. Rhodium has a contracted portfolio of £12bn across forty schemes and is involved with some of London's most prestigious developments and clients. Every scheme we manage has been individually selected to complement our brand and ensure we only manage developments of the highest calibre. Discretion, integrity and transparency are at the heart of our entire organisation. We truly believe there is no other company that can match our desire and intent to perform at this level.

Seniority level

Seniority level
Mid-Senior level

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Full-time

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