Customer Service Advisor (Gateshead)

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their Broadband Technical Team. This role is perfect for individuals who excel in problem-solving and possess strong relationship-building skills. With a focus on customer satisfaction, you will handle a variety of queries, ensuring a seamless experience for customers. The company promotes a supportive team culture and offers tailored training, allowing you to grow your career while enjoying a work-life balance with flexible working options. If you have a passion for technology and helping others, this opportunity is for you!

Benefits

Online GP access 24/7

Paid carer’s leave

Family leave with full pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Optional dental insurance

Qualifications

• Transferable skills from gaming or technology are beneficial.
• No specific experience required; training provided.

Responsibilities

• Handle customer queries over the phone regarding broadband issues.
• Provide solutions from simple router questions to complex issues.

Skills

Problem Solving

Customer Relationship Building

Calmness Under Pressure

Job description

Job Title: Customer Service Advisor (Gateshead), Newcastle-upon-Tyne, Tyne and Wear

Details:

• Client: EE
• Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom
• Job Category: Other
• EU work permit required: Yes
• Job Views: 4
• Posted: 08.05.2025
• Expiry Date: 22.06.2025

Job Description:

Location: EE North Tyneside OR EE Gosforth

Type: Permanent, Full Time

Salary: £25,087.00, rising to £25,684.00 after 8 months, plus uncapped commission

Role Overview: Are you someone who enjoys solving problems? If you have transferable skills from gaming or tinkering with technology, you can succeed in a Customer Service Technical role with EE. Join our Broadband Technical Team in North Tyneside or Gosforth, handling customer queries over the phone, from simple router questions to more complex issues. No specific experience required; being helpful, calm, and relationship-building skills are key, and we provide training.

Flexible Working: We support work-life balance by allowing you to schedule your breaks, bank time, and occasionally work from home.

Benefits:

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded.
• Paid carer’s leave for up to 2 weeks.
• Family leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, or adoption leave.
• Discounts on EE & BT products.
• Career development support.
• Season Ticket Travel Loan.
• Volunteering days.
• Optional private healthcare and dental insurance.

Join us for a supportive team culture, tailored training, and meaningful career growth. What are you waiting for?