Contracts Manager - FM

ZipRecruiter; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in facilities management is seeking a Contracts Manager based in Manchester. The role involves managing key client accounts, ensuring exceptional service delivery, and fostering strong relationships. Ideal candidates will have a proven track record in account management, excellent negotiation skills, and a strategic mindset. Join a collaborative environment with opportunities for professional development and impact on prestigious client operations.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Supportive and collaborative work environment

Qualifications

• Proven experience in account management or a similar role.
• Strong business acumen with the ability to forge and maintain significant client relationships.
• Excellent communication and negotiation skills.

Responsibilities

• Develop and maintain strong, long-lasting client relationships.
• Oversee the delivery of services across all sites.
• Identify and pursue opportunities for account growth.

Skills

Account Management

Client Relationship Management

Negotiation

Communication

Problem Solving

Education

Bachelor's degree in Business Administration

Bachelor's degree in Facilities Management

Job description

Job Description

As a Contracts Manager, you will be the primary point of contact for our clients' key accounts, responsible for maintaining and expanding their relationships with them. Based in Manchester, you will manage three of their main contracts, ensuring the delivery of exceptional service levels, compliance, and performance against KPIs. This role requires a strategic thinker with a proven track record in account management within the facilities management or a related sector.

Key Responsibilities:

1. Develop and maintain strong, long-lasting client relationships, understanding their needs and objectives to ensure we meet and exceed their expectations.
2. Oversee the delivery of services across all sites, ensuring consistent excellence and compliance with contractual obligations and industry standards.
3. Collaborate with cross-functional teams, including operations, finance, and HR, to ensure contract requirements are fulfilled efficiently and effectively.
4. Identify and pursue opportunities for account growth and new business development, including preparing proposals and conducting negotiations.
5. Prepare and present regular performance reports, offering insights and strategic solutions to both clients and internal stakeholders.
6. Ensure all account management activities adhere to legal guidelines and internal policies, fostering a culture of integrity and compliance.

What We're Looking For:

• Proven experience in account management or a similar role, ideally within the facilities management or a related industry.
• Strong business acumen with the ability to forge and maintain significant client relationships.
• Excellent communication and negotiation skills, with a flair for presenting complex information clearly and persuasively.
• A strategic thinker with outstanding problem-solving skills and the ability to manage multiple priorities.
• A Bachelor's degree in Business Administration, Facilities Management, or a relevant field.
• Willingness to travel as needed to meet with clients and manage contracts across locations.

Why Join Us:

• Competitive salary and benefits package.
• Opportunities for professional development and career progression within a growing company.
• A supportive and collaborative work environment.
• The chance to work with a portfolio of prestigious clients and make a real impact on their operations.

Location: This role is based in Manchester, with the expectation of regular travel to client sites and other company locations as necessary. Randstad CPE values and promotes equality.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.