Contract Manager

Salisbury Group; London; Remote; GBP 40,000 - 65,000; Full time

Job summary

A leading company in facilities management is looking for a Contract Manager to oversee operations across London. The role includes P&L responsibility, client relationship management, and ensuring that compliance and service deliveries meet professional standards. The ideal candidate will have significant experience in managing multiple site contracts and be adept at financial and operational controls.

Qualifications

• Proven track record in policy and procedure management.
• Experience in hard services contract management across multiple sites.
• Financial control with experience in P&L management.

Responsibilities

• Manage operational delivery of services for the national property portfolio.
• Ensure contract compliance and statutory regulations are upheld.
• Maintain effective client relationships at all levels.

Skills

Leadership

Project Management

Financial Control

Client Relationship Management

Engineering Service Delivery

Education

GCSE in English and Maths or Equivalent

NEBOSH General Certificate or IOSH Managing Safely

Job description

About The Role

Atlas Workplace Services have a greatopportunityfor a Contract Manager, withexperiencein Hard & Soft Services to join our team working remotely with regular travel to our clients' sites across London.

The Contract Manager role has the responsibility for the P&L, operational management, and delivery of a range of leading facilities management services across the client's estate, ensuring that the portfolio is safe, fit for purpose, and fully operational in accordance with client and customer expectations, and also the high standards of service associated with Atlas Workplace Services. This includes overseeing and managing customer interfaces; ensuring a high profile and positive image of the Atlas business.

Working with the Account Managers/Engineering team to ensure efficient, cost-effective solutions are achieved across all disciplines.
Manage the area teams' operational performance, driving improved utilization and productivity to achieve agreed key performance indicators across the group contract portfolio.

Principle Duties and Responsibilities

• Responsible for operational delivery of the M&E services for the national property portfolio under the client's account.
  
• Ensure effective and strong client relationships are maintained at all times at all levels.
  
• Full P&L responsibility plus all variable and project works.
  
• Ensure contract compliance at all times, ensuring all contract deliverables are undertaken in the agreed and contractual timescales.
  
• Ensure statutory compliance at all times across a portfolio of buildings and that all remedial and corrective actions are actioned.
  
• Ensure Group Health & Safety Policy is embedded into day-to-day regional operations and that unacceptable behavior is challenged and rectified.
  
• Deliver, monitor, and record cultural training to align with both Atlas Workplace Services and the client's business.
  
• Identify team training requirements and arrange for these to be delivered through Atlas Workplace Services' training processes.
• Training must be relevant, business or Health and Safety specific, and add demonstrable value to the Atlas Workplace Services and/or the client's business.
  
• Organise and conduct employee appraisals, job chats, personal development plans, and succession planning as required in the role.
  
• Provide sound technical advice; where the remit requires specialist advice, ensure an appropriate person or subcontractor is selected and utilized to fulfill the requirement.
  
• Utilise all reports and data needed to make sound business decisions. Manage your team within the given budget and control costs - including overtime, materials, and subcontractor spend, taking full ownership of the account profit and loss, forecasting, and annual budgets.
  
• Collate and produce all management information required for the customer and review at scheduled customer and internal performance meetings.
  
• Provide effective communication and support to the wider engineering and compliance business.
  
• Develop relationships with other stakeholders to monitor and implement cost-saving initiatives by combining resources and reducing effort.
  
• Manage effective recruitment processes at an area level by working with the Recruitment Manager and appropriate service lead to ensure minimum staff turnover and ensure that skills and required qualifications are within the team to support the self-delivery model.
  
• Proactively identify opportunities for progression or growth within the current account.
  
• Ensure that timesheets are submitted in a timely manner and are correct. Review and approve overtime requests where applicable.
  
• Perform any other reasonable tasks requested by senior management.

About You

Minimum Qualifications, Certifications, and Training required

• GCSE in English and Maths or Equivalent.
• Accredited Health and Safety qualification e.g., NEBOSH General Certificate or IOSH Managing Safely (Desirable)

Knowledge, Skills, and Experience for this role

• A proven track record of company policy and procedure management.
• Proven engineering service delivery experience, including understanding of SFG20 requirements.
• Multiple site hard services contract management experience.
• Financial control coordination, including P&L management.
• Project management experience.
• Corporate Customer direct management, including producing customer reports and attending review meetings.

About The Company

Atlas Workplace Services was built to be different from the faceless organizations in the facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. Why do we do this? It’s simple. We know that buildings are better places to be when they are looked after by people who care.

We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centers. This provides a more personal approach to facilities management and building maintenance services.

We are present right across the UK at more than 1,000 sites and over 11 million square feet of premises. Our services include engineering maintenance, security, cleaning, compliance, reception, energy solutions, and more.