Office Assistant

TN United Kingdom; Southampton; On-site; GBP 20,000 - 25,000; Part time

Job summary

An exciting opportunity for an Office Assistant to support a Caseworker in Southampton. This role involves administrative support, effective communication, and client interaction. The position offers flexible working options and a range of benefits, including enhanced leave and training opportunities.

Benefits

Flexible working options

28 days annual leave plus Bank Holidays

Extra day off for your birthday

Pension with 5% employer contribution

Enhanced sick pay allowances

Employee assistance programme

Ongoing training & support

Qualifications

• Experience in a client-focused service area.
• Effective verbal/written communication skills.

Responsibilities

• Assist caseworker with client communication and database management.
• Support navigation and care for the guide dog.

Skills

Communication

Numerical Skills

IT Skills

Record Keeping

Understanding of Equal Opportunities

Tools

Microsoft Office

Job description

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Job Opportunity: Office Assistant (Triage & Early Interventions Officer Assistant)

We have an exciting opportunity for an Office Assistant (known internally as a Triage & Early Interventions Officer Assistant) to directly support one of our Caseworkers by providing administrative support and assistance, working 15 hours per week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

Due to the requirements of the role, you will be required to work from the Southampton office for all shifts.

As a Triage & Early Interventions Officer Assistant, you will:

• Assist the caseworker in answering the telephone and contacting clients as required
• Update and maintain manual and computerised database and case management systems and records in accordance with the service's internal policies/procedures and organisational standards
• Assist the caseworker with navigation around the building, including greeting outside the entrance and escorting to desk.
• Communicate with victims in a written format, including text, email, and letter under the guidance of the caseworker.
• Assist with the care and support of the guide dog assigned to support the caseworker

You will need:

• Effective verbal/written communication and numerical skills.
• Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
• Excellent record keeping skills with a focus on quality and accuracy.
• Experience of working in a client-focused service area or setting.
• Understanding and knowledge of equal opportunities and diversity.

Please see attached Job Description and Person Specification for further details. Note: You will be expected to match the TEIO holiday a minimum of 60% of the time.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people affected by crime across England and Wales. We aim for a world with fewer victims who have stronger rights, better support, and a real influence in the Criminal Justice System. Working for VS offers the opportunity to play a key role in a national charity dedicated to high-quality victim and witness support and positive change.

Victim Support is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Background checks and Disclosed Barring Service checks may be required.

We strive to reflect the diverse communities we serve and foster an inclusive environment where everyone feels respected and heard. We particularly welcome applicants from Black, Asian, and minority ethnic communities, and are a Disability Confident Employer offering a Guaranteed Interview Scheme for disabled candidates meeting essential criteria.

How to apply:

• Follow the link on our website to the Jobs page and complete the application form, demonstrating how you meet the essential criteria.
• We look forward to hearing from you.

We reserve the right to close this vacancy early if enough suitable applications are received.