Customer Service Advisor

JR United Kingdom; Swansea; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading company in Swansea is seeking a Customer Service Advisor to engage with customers and enhance their digital experiences. This full-time role offers a competitive salary with uncapped commission and various benefits, including flexible working arrangements and career development opportunities.

Benefits

Online GP access 24/7

Paid carer’s leave

Family leave with full pay

Discounts on EE & BT products

Career development support

Volunteering days

Optional private healthcare

Qualifications

• Confident in talking and engaging with people.
• Ability to discuss products and services.

Responsibilities

• Phone conversations about enhancing customers’ digital lives.
• Recommending suitable products.

Skills

Communication

Sales

Job description

Customer Service Advisor - Uncapped Commission, Swansea

Client: EE

Location: Swansea

Job Category: Other

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EU work permit required: Yes

Job Views:

6

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Type: Full time, Permanent

Salary: £25,087 rising to £25,684 at 9 months, plus uncapped commission

Hourly rate: £12.82

Why this job matters: If you’re confident in talking and enjoy engaging with people, this role suits you. Whether you have life experience or handle family negotiations daily, your skills can transfer to a sales advisor role with EE. We provide training so you can confidently discuss our products and services.

We don’t do ‘hard sales’. The role involves phone conversations about enhancing customers’ digital lives and recommending suitable products. Join our Swansea Sales Team and use your skills to succeed.

We offer flexibility to accommodate your life, including scheduling your own breaks, banking time, and occasional home working, to support your success and work-life balance.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 at 9 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your family, fully funded.
• Market-leading paid carer’s leave—up to 2 weeks for caring for family or friends.
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, saving hundreds annually.
• Support to develop your career within EE.
• Volunteering days to give back to your community.
• Optional private healthcare and dental cover for you and your family.

Join a supportive team with meaningful training and opportunities for growth. What are you waiting for?