Helpdesk Operator

TN United Kingdom; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading facilities management company in Glasgow as part of a passionate team. The role involves managing customer service calls, coordinating with technicians, and ensuring high service standards. Enjoy extensive benefits and career development opportunities.

Benefits

33 days paid holiday

Free on-site parking

Subsidised canteen facilities

Access to Mental Health First Aiders

Pension scheme – up to 5% matched contribution

Company-funded Healthshield cash plan

Salary sacrifice schemes

Great development and career opportunities

Qualifications

• Helpdesk experience in facilities management.
• Excellent verbal and written communication skills.

Responsibilities

• Handling inbound and outbound calls, logging jobs.
• Co-ordinating contractors and City Technicians.
• Managing end-to-end job processes.

Skills

Customer Service

Communication

Attention to Detail

Tools

Microsoft Office

Job description

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Location: Glasgow Head Office, Caledonia House, Lawmoor Street, G5 0US

Contract type: Permanent

Full time: 37.5 hours per week, working 5 days over 7.

We pride ourselves on our culture, our people, and our customers. We live by our company values: show you care, make it happen, be your best, strive to improve, and one City.

We are a passionate and driven team, and by joining City, you become part of the UK's largest, privately owned facilities management company.

Our people are at the heart of what we do, and we care about their wellbeing, offering an extensive range of benefits.

Here are the benefits we offer:

• 33 days (6.6 weeks) paid holiday for a full-time contract
• Free on-site parking
• Subsidised canteen facilities & vending machines
• Access to Mental Health First Aiders
• Recommend a Friend incentive
• Pension scheme – up to 5% matched contribution
• Company-funded Healthshield cash plan, covering dental, optical, physio, wellbeing, and more
• Salary sacrifice schemes, including Smart Tech and Cycle to Work
• Great development and career opportunities
• Access to One City, our reward and recognition hub, offering discounts, cashback, health and wellbeing resources, and reward tools

Here's what you can expect to be doing:

• Handling inbound and outbound calls, logging jobs in a fast-paced environment
• Co-ordinating contractors and City Technicians to meet City standards
• Working with customers to achieve results
• Completing administrative tasks such as quotes, uplifts, emails
• Managing end-to-end job processes
• Contributing to a team focused on customer excellence

Here's what we would like from you:

• Driven and passionate with a positive attitude towards customer service
• Helpdesk experience in facilities management
• Excellent verbal and written communication skills
• Attention to detail and accuracy
• Ability to work collaboratively and manage your workload effectively
• Proficiency with Microsoft Office packages