Helpdesk Operator

City FM Ltd; London, Glasgow; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a Helpdesk Operator to join their dynamic team. This full-time role involves managing customer inquiries, coordinating with technicians, and ensuring high standards of service. With a commitment to employee wellbeing, the company offers extensive benefits including generous holiday allowances and a supportive work environment. If you are passionate about customer service and thrive in a fast-paced setting, this opportunity could be the perfect fit for you.

Benefits

33 days paid holiday

Free on-site parking

Subsidised canteen facilities

Access to Mental Health First Aiders

Pension scheme with up to 5% matched contribution

Company-funded Healthshield cash plan

Salary sacrifice schemes

Development and career opportunities

Access to reward and recognition hub

Qualifications

• Experience in helpdesk operations within facilities management.
• Excellent verbal and written communication skills required.

Responsibilities

• Handling inbound and outbound calls, logging jobs in a fast-paced environment.
• Coordinating contractors and City Technicians to meet City standards.

Skills

Customer Service

Helpdesk Operations

Communication Skills

Attention to Detail

Microsoft Office

Job description

This is a permanent, full-time vacancy that will close in 24 days at 23:59 BST.

The Vacancy

Helpdesk Operator

Salary: £24,360 per annum

Location: Glasgow Head Office, Caledonia House, Lawmoor Street, G5 0US

Contract type: Permanent

Full time: 37.5 hours per week, working 5 days over 7.

Our Culture and Benefits

We pride ourselves on our culture, our people, and our customers. We live by our values: show you care, make it happen, be your best, strive to improve, and one City.

As part of the UK's largest privately owned facilities management company, our team is passionate and driven. We care about our colleagues' wellbeing and offer extensive benefits:

• 33 days (6.6 weeks) paid holiday for a full-time contract
• Free on-site parking
• Subsidised canteen facilities and vending machines
• Access to Mental Health First Aiders
• Recommend a Friend incentive
• Pension scheme with up to 5% matched contribution
• Company-funded Healthshield cash plan for healthcare costs
• Salary sacrifice schemes, including Smart Tech and Cycle to Work
• Development and career opportunities
• Access to One City, our reward and recognition hub, offering discounts, cashback, health and wellbeing resources, and colleague rewards

Responsibilities

• Handling inbound and outbound calls, logging jobs in a fast-paced environment
• Coordinating contractors and City Technicians to meet City standards
• Partnering with customers to achieve results
• Completing administrative tasks such as quotes, uplifts, emails
• Managing end-to-end job processes
• Driving customer excellence as part of a team

Candidate Requirements

• Driven and passionate with a positive attitude towards customer service
• Experience in helpdesk operations within facilities management
• Excellent verbal and written communication skills
• Attention to detail and accuracy
• Ability to work collaboratively and manage workload effectively
• Administrative experience, proficient in Microsoft Office

About the Company

Founded in 1985 by Willie and Susan Haughey, City Refrigeration Holdings aims to positively impact the facilities management industry through collaboration and transparency. From humble beginnings, it has grown into a global company employing over 12,000 people, offering diverse services across various markets worldwide. City remains committed to its core values of professionalism, quality, and customer service.