Facilities Director

CBRE; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Facilities Management Director to lead operations for a flagship financial services headquarters in London. This pivotal role involves mobilizing FM services, ensuring compliance with industry standards, and fostering strong client relationships. The ideal candidate will bring over a decade of experience in facilities management, particularly within high-stakes environments. Join a dynamic team and contribute to the success of one of the largest financial service clients, while ensuring the highest levels of operational excellence and strategic performance. This is a unique opportunity to shape the future of facilities management in a prestigious setting.

Qualifications

• 10+ years of experience in Facilities Management, ideally in Financial Services.
• Strong track record in client relationship management and operational delivery.

Responsibilities

• Lead the mobilization of FM services for a major financial client.
• Ensure compliance with all standards and regulations in service delivery.
• Accountable for financial performance and timely reporting.

Skills

Facilities Management

Client Relationship Management

Operational Delivery

Commercial Performance

Team Leadership

Risk Management

Financial Planning

Customer Service

Communication Skills

Problem Solving

Education

Bachelor's Degree in Business Management or related field

Job description

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CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are looking for experienced candidates to join our pipeline of candidates for future recruitment as a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in early 2026. Leading up to go-live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams.

The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team.

Key Tasks and Responsibilities

• Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs.
• Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation.
• Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables.
• Ensure prompt and professional response to client escalations.
• Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites.
• Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime.
• Interrogate performance metrics and use the data to manage effectively against the contract.
• Work with SMEs to understand, communicate and address risks, defects and issues.
• Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client.
• Responsible for compliance to all QHSE and relevant company and client policies.
• Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes.
• Accountable for timely and accurate financial planning and ongoing financial performance.
• Provide required client and company reporting in a timely manner.
• To facilitate cross-regional communication and be a member of the Senior Management Team in UKI.
• Provides leadership and management to direct reports and other relevant stakeholders.
• Ensure team development and training to ensure a competent and motivated team.
• To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders.
• To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services.
• To promote effective working relationships across all stakeholders, supporting the fully integrated model.
• To identify operational and commercial risks and opportunities, and effectively take any required actions.

Skillsets and Experience:

• Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc.
• Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management.
• At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector.
• A successful track record of operating at a strategic level, building strong client relationships and delivering financial business targets.
• Experience of managing fully integrated FM including hard and soft services.
• Experience of managing direct reports in a relevant environment.
• Customer services experience and the ability to communicate at all levels.
• Proven account management experience, including full P&L responsibility.
• Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team.
• Willingness to provide on-call support out of hours and manage a 24x7 operational management capability with vendors.
• Self-motivated and goal-orientated with ability to prioritise own and other's workloads.
• Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team.
• Ability to work under pressure and to strict timescales.

About CBRE:

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being shortlisted for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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