Lead EPR Support Analyst

NHS; London; On-site; GBP 46,000 - 53,000; Full time

Job summary

An established industry player is seeking a senior technical expert to join their Application Support Team. In this role, you will be responsible for the technical support of critical Electronic Bed Management Systems and other EPR systems. Your expertise in Oracle applications will be vital in ensuring system upgrades, compliance with change control, and the development of Standard Operating Procedures. This position offers a chance to contribute to a diverse and inclusive workforce while making a significant impact in healthcare technology. If you're passionate about improving clinical systems and have a strong background in the NHS, this opportunity is perfect for you.

Qualifications

• Post Graduate level education or equivalent experience is essential.
• Evidence of ongoing professional development is required.

Responsibilities

• Provide technical support for clinical systems and manage the EPR.
• Ensure compliance with change control procedures and manage system upgrades.

Skills

Cerner configuration

Customer care

Problem-solving

Effective communication

Change implementation

Education

Post Graduate level education

Tools

Microsoft Office

Job description

Job summary

The post holder is a senior technical expert member of the Application Support Team, primarily responsible for the technical support of the Electronic Bed Management System (Oracle CapMan/Careview Dashboard), and also providing support for other Trust EPR systems such as Oracle Millennium and Rio. Previous build and configuration experience with Oracle Millennium/CapMan/Careview Dashboard applications is essential.

Previous applicants need not apply

Main duties of the job

• Maintain detailed knowledge of EPR systems to respond to and advise end users effectively.
• Develop and maintain the Electronic Bed Management System and other EPRs in line with the Trust change process.
• Ensure successful delivery of system upgrades and maintain business continuity plans.
• Develop service-specific Standard Operating Procedures (SOPs) with Service Leads.
• Advocate for the EPR system and promote its importance within the Trust.
• Ensure adherence to service levels and monitor the EPR supplier’s performance.

About us

Our people are our greatest asset. We foster a culture of engagement through Equality, Diversity & Inclusion initiatives, networks, and programmes aimed at improving representation, widening access, and enhancing staff experience and literacy.

Details

• Date posted: 09 May 2025
• Pay scheme: Agenda for Change
• Band: Band 7
• Salary: £46,148 to £52,809 per annum plus HCAS
• Contract: Permanent
• Working pattern: Full-time, Flexible working
• Reference number: 197-RF6766
• Job locations: Old Town Hall, Catford, London, SE6 4RU

Job description

Job responsibilities

• Provide technical support for clinical systems to acute and community end users.
• Support and develop the EPR, managing the day-to-day account operations relevant to the Trust site.
• Build and maintain strong relationships with internal and external partners.
• Ensure Change Control Procedures are followed, and RFCs are up to date and submitted to the Change Control Board.
• Manage technical support for EPR systems, including Electronic Bed Management and Clinical Portals.
• Support service redesign and system changes to meet new requirements, explaining complex technical issues to staff.
• Negotiate with third-party suppliers on system configuration and communicate updates.
• Lead small-scale system upgrades and act as project lead for large-scale upgrades.
• Manage incidents, problems, and change requests efficiently and professionally.
• Coordinate escalation and monitor external requests, ensuring proper documentation and communication.
• Assist with system maintenance and technical functions as required.