Billing and Collections Advisor

Kids Planet Day Nurseries Limited; Lymm; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading nursery group in the UK is seeking a Billing and Collections Advisor to manage debt and sales ledger for over 200 nurseries. The role involves invoicing, customer communication, and ensuring timely payments. Applicants should have strong interpersonal skills and at least 3 years of Credit Control experience. Benefits include free meals, enhanced leave, and a supportive work environment.

Benefits

Free breakfast

Free lunches

Healthy snacks

Accredited training

Enhanced maternity leave

Enhanced paternity leave

Team appreciation events

Wellbeing package

Discounted childcare

Birthday off

Qualifications

• At least 3 years of dedicated Credit Control experience.
• Proven experience in a B2C environment desirable.

Responsibilities

• Ensure customers pay on schedule and follow up on past-due bills.
• Invoicing around 500 - 700 customers per month using nursery software.
• Resolving parent finance queries.

Skills

Communication

Attention to Detail

Negotiation

Problem Solving

Tools

Excel

Word

Outlook

Job description

Kids Planet Day Nurseries is a family-owned, award-winning nursery group dedicated to providing outstanding early years education. With over 200 nurseries across the UK and a commitment to maintaining family values, we pride ourselves on the exceptional care we provide to more than 30,000 children.

We are always adding members to our finance team, and we are presently seeking a Billing and Collections Advisor to join our team. The Billing and Collections Advisor's job is to oversee the group's portfolio of nurseries' debt and sales ledger. When parents or the nurseries themselves have questions about invoices or debt, the Credit Controller will be the person to contact first. The chosen applicant will actively participate in the expanding Finance Department at Head Office and possess strong interpersonal and attention to detail skills.

Responsibilities will include but not be limited to the following:
Make sure customers pay on schedule, and follow up via phone, email, or letter on any past-due bills.
Discuss repayment schedules.
Follow the company's debt policies and initiate legal proceedings if necessary
Invoicing around 500 - 700 customers per month using nursery software
Supporting, processing and reconciliation of all LA documentation surrounding EY Funding, claiming via the online portal and payments received.
Reconciliation of outside agency payments
Processing Direct Debit collections
Issue of monthly statements
Resolving parent finance queries
Maintaining open lines of contact with nurseries to guarantee productive relationships
Month-end duties
Any other duties that may be deemed appropriate to this role, including providing cover for colleagues as required

The ideal applicant will possess:
At least 3 years of dedicated Credit Control experience or transferable experience from a different field.
Good level of competence in Excel, Word, and Outlook
Proven experience in a B2C environment desirable
Confident communication skills
An excellent telephone manner
The ability to listen to customers and negotiate successful resolutions
Self-motivated, calm and professional, and able to work efficiently in a busy office environment
Ability to reconcile complex accounts and have excellent attention to detail
Excellent Numerical ability and problem-solving skills

Job Type: Full-time (40 Hours, Monday - Friday), Permanent, Based at Lymm Head Office.

What's in it for you?
Free breakfast, lunches and healthy snacks including fresh fruit.
Accredited training with the KP Academy.
Enhanced Maternity, Paternity Fertility and Adoption leave.
Regular staff rewards.
Team appreciation events.
Long service awards.
Dedicated wellbeing package.
Highly discounted childcare.
A day off for your birthday.

We are unable to offer any kind of visa sponsorship for this role.

Kids Planet is committed to equal opportunities for all. We celebrate diversity and are committed to creating an inclusive environment for all our staff and children. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Kids Planet is dedicated to safeguarding and promoting the well-being of children and young people. An enhanced DBS check will be required for this role. We expect all staff and volunteers to uphold this commitment, and safeguarding training is a fundamental part of every role. All colleagues are required to complete regular training to ensure they understand and fulfil their responsibilities. A Disclosure and Barring Service Certificate is mandatory for all positions, and this role will be subject to enhanced checks as part of our safeguarding duties.

Job Type: Full-time

Pay: GBP24,000.00-GBP27,500.00 per year

Benefits:
Company events
Company pension
Discounted or free food
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Referral programme
Schedule:
Monday to Friday

Work Location: In person

Reference ID: Billing & Collections Advisor