Customer Advisor - Argos

Sainsbury's; Camborne; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking enthusiastic Customer Advisors to enhance the shopping experience for customers. In this dynamic role, you'll engage with shoppers, assist with product inquiries, and ensure smooth transactions at the tills and collection counters. With a focus on teamwork and customer satisfaction, you will thrive in a fast-paced environment while embracing new digital tools. This opportunity offers a supportive and inclusive workplace, where you can grow and develop your skills while enjoying generous benefits and discounts. Join a company that values its colleagues and fosters a culture of respect and diversity.

Benefits

10% Discount Card

Free Food and Hot Drinks

Generous Holiday Entitlement

Pension Matching

Share Schemes

Shopping Discounts

Wellbeing Support

Qualifications

• Experience in customer service roles, preferably in retail.
• Ability to work in a fast-paced environment and adapt to various tasks.

Responsibilities

• Ensure customers have a great shopping experience by delivering excellent service.
• Collect products for customers and assist with payments and refunds.

Skills

Customer Service

Communication

Teamwork

Attention to Detail

Flexibility

Tools

Digital Tools

Job description

Ensure our customers have a great shopping experience by delivering excellent customer service at the tills, website screens on the shopfloor, and the collection counter.

Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products, and process refunds.

Be present on the shop floor to help customers with questions and provide advice on a wide range of products. Support in the stock room when the store is quiet.

Build great knowledge about our products, services, and promotions to help provide recommendations.

What makes a great Argos Colleague:

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Comfortable discussing our financial services with customers when purchasing certain products.
• Enjoy working in a fast-paced, physical, and high-energy environment, and thrive as part of a team.
• Flexible and committed to working to a high standard across the store when needed. Fully trained in various skills to learn, develop, and try new things.
• Embrace using new digital tools and technology to perform your job effectively.
• Pay great attention to detail, keeping the store clean and clutter-free to create the best shopping experience for our customers.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks – provided for colleagues in all our stores.
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – we’ll match between 4-7.5% of your pension contributions.
• Sainsbury’s share schemes – buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
• Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

Qualifications

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome.

Our colleagues may be entitled to a range of enhanced discretionary leave for families and support for carers. We provide resources to help them understand and support their roles and teams. Our internal networks seek to ensure true representation and help remove barriers.

We offer development opportunities, including mentorship, training, and career pathways, to help our colleagues grow and succeed. We celebrate diversity through initiatives and events, fostering inclusion and respect. To learn more about our commitment, please visit our website.

If you require reasonable adjustments during the application or interview stages, please let us know, and we will support you.

Responsibilities

Working in our stores:

As a leading UK digital retailer, Argos provides outstanding convenience, choice, and value across a vast range of products. As a Customer Advisor, you’ll ensure the best shopping experience for customers visiting our stores for shopping or order collection.

• You must have the Right to Work eligibility in the UK.
• Most roles are part-time, with shifts including weekdays and weekends. Your hours will be scheduled around your availability and may vary weekly.

About the company

Shop online at Sainsbury's for groceries, clothing, homewares, electricals, financial services, and more. We’re helping everyone eat better.