Patient Admin Co-ordinator & Team Secretary

Aneurin Bevan University Health Board; Newcastle Emlyn; On-site; GBP 25,000; Full time

Job summary

Aneurin Bevan University Health Board seeks an administrative support role to assist the Gelligaer district nursing team. The position involves telephone and computer support, scheduling coordination, and meeting minutes. Ideal candidates will have public telephone experience and IT literacy, with Welsh language skills being desirable.

Benefits

Comprehensive benefits package

Extensive training and development opportunities

Paid mandatory training

Occupational health support

Flexible working arrangements

Qualifications

• Experience in handling public telephone communications.
• Proficient in using relevant IT systems.

Responsibilities

• Provide telephone support and coordination for the nursing team.
• Manage scheduling updates and handle patient contact.
• Take minutes during meetings.

Skills

Public telephone experience

IT literacy

Tools

Relevant IT systems

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments needed. Please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01497 745805 option 3.

If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are shortlisted for this post, you will be contacted via your email account used to apply, so please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board supports flexible working.

Please be advised that there is a temporary top-up for Bands 2 and 3 to reflect the incorporation of the top-up to the living wage of £12.60 per hour (£24,638 per annum). This temporary top-up will be in place until the annual pay uplift for 2025/26 is confirmed.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.

Job Overview

Administrative support to provide telephone and computer support and coordination for the Gelligaer district nursing team.

Main duties of the job

• Answering phone calls.
• Coordinating updates on scheduling system.
• Handling significant telephone work requiring patient contact.
• Supporting the manager with scheduling system computer work.
• Taking minutes of meetings.

The ability to speak Welsh is desirable for this post; applications from both English and Welsh speakers are welcome.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation committed to caring. The Health Board offers an exceptional workplace where staff feel trusted and valued. We provide opportunities for all career stages to start, grow, and develop. Our services include integrated acute, primary, and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a comprehensive benefits package, extensive training and development, paid mandatory training, in-house programs, recognised qualifications, and professional career pathways including management development. We promote flexible working, support work-life balance, provide occupational health support, and are developing a Wellbeing Centre of Excellence.

Our Clinical Futures strategy aims to deliver care closer to home and high-quality hospital care when needed. Join us to pioneer new ways of working and deliver a future-ready healthcare service.

Essential criteria

• Previous public telephone experience.
• IT literacy.

Desirable criteria

• Welsh language speaker.

IT systems knowledge

• Previous experience with relevant IT systems.