Transport Assistant

MTS Cleansing Services Ltd; Winchester; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking a dedicated Transport Assistant to join their team. In this role, you will support the Senior Transport Teams in delivering exceptional operational and administrative services to customers. Your responsibilities will include managing in-house systems, coordinating resources, and ensuring compliance with health and safety regulations. This position offers a fantastic opportunity for growth in a supportive environment, where you can develop your skills and contribute to a positive workplace culture. If you're ready to make a difference and thrive in a dynamic setting, this role is perfect for you.

Benefits

20 days holiday plus bank holidays

Full PPE provided

Company events

Pension

On-site parking

Health & wellbeing programme

Death in Service benefit

Referral programme

Qualifications

• Experience with fleet resources preferred.
• Ability to manage own workload and work under pressure.

Responsibilities

• Assist line manager in delivering planned and reactive services.
• Monitor and analyze data for operational improvement.

Skills

Microsoft Office (Word, Excel)

Communication Skills

Organizational Skills

Ability to Work Independently

Time Management

Tools

Weighsoft

CTrack

Ortec

AAIR

Job description

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Position: Transport Assistant

Location: Harestock

Line Reporting Manager: SST Divisional Manager

Hours: 07:00am - 17:00pm, 45-hour week (1 hour unpaid lunch)

Salary: £29,484 annually, £12.60 hourly rate

Principle Duties and Accountabilities

• Liaise with and assist other sections in the company in delivering operational and administrative services to internal and external customers
• Support Senior Transport Teams

Roles and Responsibilities

Logistics & Planning

• Assist line manager in delivering planned and reactive services to industrial, commercial, and domestic customers following established procedures
• Monitor and analyse data to identify trends, challenges, and opportunities for operational improvement
• Monitor daily vehicle revenue
• Manage planning of works in the line manager's absence

Customer Service

• Receive service requests verbally or electronically, advise customers, and coordinate resources to meet timescales and optimize performance
• Address and resolve complaints professionally and promptly
• Liaise with other departments to ensure smooth operational and administrative services

Data Processing & Administration

• Manage in-house systems and databases (Weighsoft, CTrack, Ortec, AAIR)
• Maintain office files
• Ensure accurate documentation of all jobs
• Manage drivers’ timesheets/hours in the absence of the manager

Health & Safety

Section 7 of the Health & Safety at Work Act (1974) states employee duties:

• Take reasonable care for health and safety of themselves and others affected by their acts or omissions
• Cooperate with employer and others to enable statutory duties to be performed

Transport Assistant Responsibilities include:

• Understanding and complying with company health and safety policies
• Promoting a positive health and safety culture
• Carrying out activities safely and in accordance with legislation and risk assessments
• Maintaining cleanliness of work and welfare areas
• Completing all required documentation thoroughly
• Reporting incidents within 2 hours
• Being aware of fire, first aid, and emergency procedures

Qualifications / Competency

• Experience with fleet resources preferred
• Experience in transport, waste, or logistics industry desirable
• Ability to manage own workload
• Proficient in Microsoft Office (Word, Excel)
• Good communication skills, both oral and written
• Organizational and planning skills
• Ability to work independently
• Reliable, responsible, numerate, and commercially aware
• Receptive to training and new methods
• Ability to work under pressure

What We Offer

• 20 days holiday plus bank holidays
• Full PPE provided
• Company events, pension, on-site parking
• Health & wellbeing programme
• Death in Service benefit
• Referral programme

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Transportation, Logistics, Supply Chain and Storage