IT Support Technician

TN United Kingdom; Thirsk; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in North Yorkshire is seeking an IT Support Engineer to join their dynamic IT Department. This permanent role offers a competitive salary and the opportunity to provide crucial technical support for hardware and software systems. Responsibilities include managing helpdesk queries, conducting training, and recommending IT improvements. The ideal candidate will have a degree in IT or relevant experience, strong analytical skills, and proficiency in Windows OS and Microsoft Office. Enjoy a hybrid working model with additional benefits such as a company bonus scheme and flexible working arrangements.

Benefits

10% discretionary company bonus scheme

25 days holidays plus Bank Holidays

Enhanced maternity, paternity, and pawternity leave

Free parking

Free electric car charging

Pet-friendly policies

Discounted products

Free hot drinks

Flexible benefits like cycle to work

Workplace nurseries and dental insurance

Qualifications

• Experience in first-line support environment.
• In-depth understanding of software and equipment used.
• Experience in infrastructure and/or network support.

Responsibilities

• Process queries and service requests submitted to the IT helpdesk.
• Set up and conduct induction and initial training for users.
• Maintain and document support guides.

Skills

Analytical skills

Problem-solving skills

Communication skills

Technical knowledge

Education

Degree in IT or computing

2+ years practical experience

Tools

Windows OS

Microsoft Office

Microsoft Visual Studio

SQL

Windows Hyper-V

Microsoft 2016 Server

Job description

We are excited to be recruiting for an IT Support Engineer to join our busy IT Department. This is a permanent position offering a competitive salary based in Thirsk, North Yorkshire (hybrid).

Role

To provide technical and application support for hardware and software, ensuring the continuous availability of IPN IT Systems, Infrastructure, and Networks.

Responsibilities:

1. Process queries and service requests submitted to the IT helpdesk, including call logging, managing calls, and appropriate escalation both internally and externally.
2. Set up and conduct induction and initial training for users of core systems.
3. Maintain and document support guides.
4. Recommend IT improvements where necessary.
5. Support IT hardware and infrastructure, including configuration and asset management.
6. Provide business application support for all systems within the IT scope.

Knowledge, Skills, and Experience:

1. A degree in IT or computing, or 2+ years of practical experience.
2. Experience working in a first-line support environment.
3. Significant experience with Windows OS and Microsoft Office.
4. Ability to assess the IT knowledge levels of customers/employees.
5. Strong analytical and problem-solving skills.
6. Up-to-date technical knowledge.
7. In-depth understanding of the software and equipment used.
8. Knowledge of Microsoft Visual Studio, SQL, BI Systems, Data Warehousing, Windows Hyper-V, Microsoft 2016 Server, backup solutions.
9. Experience supporting ERP/MRP solutions, with both technical and functional understanding.
10. Understanding of business systems and core processes.
11. Experience in infrastructure and/or network support.
12. Excellent communication skills, capable of working with staff at all levels and collaborating with internal and external parties.

The Offer:

1. Location: Thirsk, North Yorkshire (Hybrid / Flex Working)
2. 10% discretionary company bonus scheme
3. Hours: 37.5 hours per week, Monday to Friday
4. Pension: Employee contributions 3%, Employer contributions 8% (salary sacrifice scheme)
5. Holidays: 25 days plus Bank Holidays
6. Enhanced maternity, paternity, and pawternity leave
7. Additional benefits include free parking, snacks, free electric car charging, pet-friendly policies, discounted products, and free hot drinks
8. Flexible benefits such as cycle to work, workplace nurseries, and dental insurance, available via salary sacrifice or deductions
9. Option to purchase discounted pet food