IT Support Technician. Job in Sunderland Education & Training Jobs

UK Management College; Sunderland; On-site; GBP 25,000 - 31,000; Full time

Job summary

UK Management College is seeking an enthusiastic IT Support Technician to assist students and staff in a fast-paced office environment. Responsibilities include maintaining computer systems, providing excellent user support, and troubleshooting hardware and software issues. The ideal candidate possesses strong communication skills, meticulous attention to detail, and a customer-focused mindset.

Benefits

Company events

Company pension

Private medical insurance

Qualifications

• Preferred experience in IT support and customer service, each at least 1 year.
• Knowledge of computer operating systems, hardware and software.

Responsibilities

• Install and configure computer hardware systems and applications.
• Troubleshoot system and network problems, diagnosing and resolving hardware or software faults.
• Provide face-to-face support to students and staff.

Skills

Customer service

Analytical thinking

Attention to detail

Communication

Flexibility

Education

Bachelor's degree

Tools

Computer operating systems

IT software

Job description

UK Management College are looking for enthusiastic and confident individuals to join our team as an IT Support Technician.

Our business is growing rapidly and as such, we have a number of different roles to fulfill. As this is a role in which you will be dealing with students face to face, this is an office-based role in our new campus in Manchester.

No two days will be the same at UKMC, it will be busy and it is very fast-paced. Your role will be to assist with supporting students, aiding in their use of IT software and general computer maintenance.

Job Purpose

• To keep computer systems running smoothly and ensure users get the maximum benefit from them
• Provide excellent support to both our students and staff

Key Responsibilities

• install and configure computer hardware operating systems and applications
• monitor and maintain computer systems and networks
• provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
• troubleshoot system and network problems, diagnosing and solving hardware or software faults
• replace parts as required
• follow diagrams and written instructions to repair a fault or set up a system
• support the roll-out of new applications
• set up new users' accounts and profiles and deal with password issues
• respond within agreed time limits to call-outs
• work continuously on a task until completion (or referral to third parties, if appropriate)
• prioritise and manage many open cases at one time
• rapidly establish a good working relationship with customers and other professionals, such as software developers
• test and evaluate new technology
• conduct electrical safety checks on computer equipment.

Person Specification

• the ability to work well with others
• knowledge of computer operating systems, hardware and software
• analytical thinking skills
• knowledge of engineering science and technology
• to be thorough and pay attention to detail
• customer service skills
• excellent verbal communication skills
• to be flexible and open to change
• to be able to use a computer and the main software packages confidently

Job Type: Full-time

Pay: From £25,397.00 per year

Benefits:

• Company events
• Company pension
• Private medical insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (preferred)

Experience:

• IT support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person