Retail Assistant

TN United Kingdom; Aylesbury; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading UK automotive parts distributor seeks a Retail Assistant to deliver excellent customer service and contribute to branch targets. Responsibilities include serving customers, managing orders, and developing customer relationships. Ideal candidates will have proven customer service experience and a positive, proactive approach.

Benefits

Performance-based bonus

Annual leave plus additional days with service

Free flu vaccine

Health & wellbeing tools

Support from pension experts

Life assurance scheme

Discounts from household names

Financial wellbeing products

Paid time off to volunteer

Training and career progression opportunities

Qualifications

• Proven customer service or sales/retail experience in a customer-facing role.
• Target-driven and motivated to achieve results.
• Confident in using IT and computer systems.

Responsibilities

• Serve trade and retail customers for click and collect and general orders.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Contribute to a positive team performance while working on personal benchmarks.

Skills

Customer Service

Sales

Attention to Detail

Teamwork

Tools

MS Office

MAM

Allicat

Job description

About The Role

At GSF Car Parts, the role of a Retail Assistant is comprehensive and aims to deliver excellent Customer Service. You will be a vital part of the team, contributing to achieving branch and individual targets through face-to-face sales, servicing click and collect orders, and developing sound customer relationships.

Main duties include:

1. Serve trade and retail customers for click and collect and general orders while maximising sales where possible.
2. Pick relevant parts from the warehouse to fulfil customer orders.
3. Assist the sales team with product promotions by answering telephone queries and dealing with electronic queries as needed.
4. Fully satisfy customer needs regarding part orders, returns, or queries.
5. Check customer returns for resale, warranty, or surcharge.
6. Contribute to a positive team performance while working on personal benchmarks to optimise performance and sales of product promotions.
7. Utilise the E-learning portal to develop product knowledge and improve performance.
8. Ensure customer-facing areas of the branch are kept clean and tidy.
9. Develop strong relationships with customers and understand their garage needs.
10. Promote a positive image of the company by representing our values and maintaining a professional appearance.
11. Work towards achieving relevant KPIs.

Working hours: 0.5 hours on average, Monday to Friday, including alternate Saturday working.

About You

What you'll need to succeed:

1. Proven customer service or sales/retail experience in a customer-facing role.
2. Target-driven and motivated to achieve results.
3. Excellent customer service skills.
4. Ability to approach customer queries positively and seek resolutions proactively.
5. Confident in using IT and computer systems.
6. Ability to work well with others.
7. Excellent attention to detail.
8. Knowledge of car parts or the automotive industry is advantageous but not essential.
9. Knowledge of MAM, Allicat, MS Office is desirable.

What we'll offer

Benefits at GSF Car Parts support all aspects of our team members' lives, including health, wealth, and lifestyle. Some benefits include:

• Opportunity to earn a performance-based bonus.
• Days annual leave (including bank holidays) plus up to 5 additional days with service.
• Free flu vaccine.
• Health & wellbeing tools.
• Support from pension experts.
• Life assurance scheme.
• Discounts from household names like Asda, Nike, and John Lewis.
• Financial wellbeing products, including advances and savings schemes.
• Paid time off to volunteer.
• Training, qualifications, and career progression opportunities.

About Us

GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages across the UK and Ireland. We have over branches nationwide and a turnover exceeding £ million. Since November 1, we have traded as one unified brand, supported by centralised departments in procurement, marketing, and national accounts. Our industry-leading catalogue system, Allicat, and the Servicesure garage programme are integral to our operations.