Customer Service Assistant

Empiric Student Property plc; Aberdeen City; On-site; GBP 22,000 - 30,000; Full time

Job summary

Une entreprise dynamique recherche un Conseiller en Service Client pour créer une communauté accueillante pour les étudiants. Vous serez responsable de la gestion des plaintes, de l'organisation d'événements sociaux et de l'atteinte des objectifs de vente. Ce rôle exige une expérience en service client et une passion pour le travail en équipe dans un environnement rapide et amusant.

Benefits

25 jours de congés

Journée d'anniversaire off

8% de contribution à la pension

Accès à des réductions avec des détaillants

Cycle to Work Scheme

Service Award Scheme

Qualifications

• Expérience en PBSA, hôtellerie ou domaine similaire.
• Antécédents prouvés en service client et vente.
• Capacité à gérer plusieurs priorités.

Responsibilities

• Créer une communauté accueillante pour les étudiants.
• Gérer les plaintes et assurer la satisfaction des clients.
• Atteindre les objectifs de vente et de revenus.

Skills

Service client

Vente

Résolution de problèmes

Gestion du temps

Engagement communautaire

Job description

Why join us?

• 25 days holiday entitlement (pro rata for part-time colleagues)
• Have your birthday off!
• 8% pension (7.5% employer / 0.5% employee) contribution
• SmartTech - get the latest technology and spread the payments over time with no interest or upfront payments
• Access to Reward Gateway and enjoy discounts with a number of leading retailers
• Cycle to Work Scheme
• Service Award Scheme (one day per year up to 5 years’ service)

We’re Hello Student, part of the Empiric Student Property Group.

With over 9000 beds around the UK, our properties are some of the best in the market. Our friendly and approachable team get to know our students to provide a more personal experience.

Be a part of that unforgettable service!

We are only just getting started, and we need great individuals to continue our success. You will work as part of a collaborative team that believes in respectfulness, supporting each other, and most of all, having FUN!

What you’ll do:

As a Customer Service Advisor, you’ll be the friendly face and go-to person for our customers, creating a safe, supportive, and vibrant community they’ll love to call home. Here’s a snapshot of what you’ll be doing.

Your key responsibilities:

Customer Service

• Create a “home away from home” community for students.
• Plan exciting social events and deliver stand-out check-in/check-out experiences.
• Handle complaints with care and ensure students feel supported.
• Drive great reviews and high customer satisfaction scores.

Sales and Revenue

• Help meet city revenue and sales targets.
• Stay on top of local trends and competition.
• Achieve sales targets and boost re-booking.
• Balance financial performance with customer happiness.

Sustainability and Community

• Engage with local communities through volunteer days and charity efforts.
• Promote recycling, energy-saving, and other eco-friendly practices.
• Be an advocate for positive social and environmental change.

Facilities Management

• Keep buildings safe, clean, and well-maintained.
• Promote a positive safety culture, handle emergencies, and report incidents as needed.
• Stay up to date with training and always prioritise health and safety.

What we’re looking for:

• Experience in PBSA, hospitality, or a similar field
• Proven background in customer service, compliance, and sales
• Ability to juggle multiple priorities and problem-solve effectively
• Enthusiasm for fostering community and driving results

What to expect:

This fast-paced, dynamic role includes flexible hours (weekends/evenings). You'll thrive in a fun, ever-evolving environment driven by our ways of working commitments:

• Respectful
• Responsive
• Supportive
• Collaborative
• Fun