Senior Customer Success Manager - HR / ER SaaS Tech. UK Remote

RecruitmentRevolution.com; United Kingdom; Hybrid; GBP 50,000 - 66,000; Full time

Job summary

An established industry player is seeking a Senior Customer Success Manager to join their dynamic team. This role is pivotal in driving client relationships and ensuring customer satisfaction within the innovative HR tech space. You will manage key accounts, support retention strategies, and collaborate with various teams to enhance the customer experience. With a focus on proactive relationship management and data-driven insights, you'll play a crucial role in the success of their award-winning SaaS solutions. If you're passionate about technology and people, this is your chance to make a meaningful impact!

Benefits

Life Assurance

Pension

Holiday Purchase Scheme

Volunteering Days

Long Service Awards

Professional Qualifications Contribution

Membership Fees Contribution

Employee Assistance Programme

Health Cashback Plan

Qualifications

• Proven experience in Customer Success or account management roles.
• Excellent communication and negotiation skills.

Responsibilities

• Manage key accounts and build long-term client relationships.
• Collaborate with Sales and Marketing teams for customer success.

Skills

Customer Success

HR Tech

SaaS

Account Management

Communication Skills

Data Interpretation

Education

Bachelor's Degree

Tools

HubSpot

Microsoft Office

Job description

Join AdviserPlus and Help Transform the Future of HR

At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK s most well-known brands, we re on a mission to simplify HR and make it more impactful.

We re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR / ER / People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you.

Role Info:
Senior Customer Success Manager
Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more)
£50,454 - £65,454
Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More
Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday
Reporting to: Customer Success Director

Company: Leading Provider on HR Tech, Consulting and Advice
Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More

Your Background / Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management

About us:

We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services.

We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile.

By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency.

We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it.

Our Tech:

Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business.

Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8-digit Annual Recurring Revenue.

This is what leading retailer Iceland has to say:

It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us .

The Senior Customer Success Manager Opportunity:

As a Senior Customer Success Manager, you ll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals.

You ll build long-term relationships, identify growth opportunities, and ensure strong commercial and contractual governance particularly in HR tech environments.

Where you ll add value:

+ Customer Relationship Management You ll act as a trusted advisor and main point of contact for your clients, building long-term relationships that deliver ongoing value and satisfaction.
+ Leadership and Line Management You will line manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support.
+ Revenue & Retention - You ll take ownership of renewal strategies to ensure strong customer retention, while also identifying upsell and cross-sell opportunities to drive account growth.
+ Internal Collaboration & Strategy - You ll collaborate closely with Sales, Product, Support, and Marketing teams to align efforts and deliver customer success.
+ Tools & Reporting - Using HubSpot and other tools, you ll maintain accurate records of customer interactions and leverage data to guide decisions.

About you:

+ Proven experience in a Customer Success or account management role, ideally within a HR / ER technology or wider SaaS environment
+ Excellent communication, presentation, negotiation, and influencing skills
+ Proactive and customer-centric approach to relationship management
+ Strong organisational skills with the ability to manage multiple priorities
+ Commercially aware with strong product and industry knowledge
+ Ability to interpret data and derive actionable insights
+ Proficient in Microsoft Office applications (Word, Excel, PowerPoint)

What s on Offer:

+ Life assurance
+ Pension
+ Holiday purchase scheme
+ Volunteering days
+ Long service awards
+ Contribution towards professional qualifications
+ Contribution towards membership fees
+ Employee assistance programme
+ Health cashback plan
+ And more .

If you're excited by the opportunity to work at the intersection of technology and people, and you re ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we d love to hear from you.

Apply today and be part of a team that s changing the way organisations support their people.

Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.
Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.