Senior Operations Leader

Hiring People; Heckmondwike; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading e-commerce beauty brand in Heckmondwike seeks a Senior Operations Leader to drive growth and operational excellence. This role involves overseeing day-to-day operations, managing cross-functional teams, and implementing strategic plans. The ideal candidate will have strong leadership skills, a strategic mindset, and a proven track record in operations, ideally within e-commerce. Join a dynamic team dedicated to innovation and growth.

Benefits

28 days holiday including bank holidays

Standard pension contributions

Monthly team socials

Monthly team lunches

Surprise days off

Ongoing training programme

Clear progression opportunities

Qualifications

• 5+ years in operations or general management, ideally with e-commerce experience.
• Proven expertise in KPI delivery and operational leadership.

Responsibilities

• Lead and manage cross-functional teams to align with company strategy.
• Implement strategic business plans across operational functions.
• Analyse data to drive improvements in efficiency and customer satisfaction.

Skills

Leadership

Analytical Skills

Process Optimisation

Strategic Thinking

Job description

Are you a strategic, results-driven leader with a passion for e-commerce? Ready to take the reins of a rapidly growing company in a key leadership role? At NYK1, we're looking for an experienced Senior Operations Leader to help drive our continued growth with an ambition to become a household name globally.

At NYK1, we believe in empowering our team to reach their full potential.As a fast-growing e-commerce beauty brand, we offer a dynamic, supportive, and collaborative environment where your leadership and insight will make a real impact.

We're 100% based in our Heckmondwike office, where you'll work closely with a dedicated UK-based team.

Alongside competitive benefits and career progression, you'll enjoy:

• 28 days holiday including bank holidays (soon increasing to 31 days).
• Standard pension contributions (3% employer, 5% employee).
• Monthly team socials with our PH-based employees (online).
• Monthly team lunches for our UK staff, paid for by NYK1.
• Surprise days off or early finishes to thank our team for going above and beyond.
• An ongoing training programme to support personal and professional development.
• Clear progression opportunities - the current CEO started in this very role just five years ago.

While we value e-commerce and Amazon expertise, we welcome applications from candidates across industries.If you're operationally excellent, analytically sharp, and a natural team leader, you'll thrive here.

As Senior Operations Leader, you'll take responsibility for the day-to-day operations of the business, overseeing functions such as inventory, optimisation, marketing, customer service, product development, and finance.You'll work closely with the CEO to deliver strategic goals and ensure the business stays agile and competitive.

This role demands hands-on leadership, strategic thinking, and the ability to execute quickly and effectively.

Key Responsibilities:

• Lead and manage cross-functional teams, ensuring alignment with KPI's and company strategy.
• Implement and evolve strategic business plans across operational and commercial functions.
• Analyse data to drive improvements in efficiency, profitability, and customer satisfaction.
• Work closely with the CEO, providing operational insight and escalating key strategic issues.
• Build a strong company culture based on collaboration, accountability, and performance.
• Foster innovation in systems and processes that support sustainable growth.

We're looking for someone who brings:

• A hands-on, "roll up your sleeves" leadership approach focused on execution and coaching.
• Proven expertise in process optimisation, KPI delivery, and operational leadership.
• A strategic mindset, with the ability to execute a vision while flagging critical issues.
• 5+ years in operations or general management, ideally with exposure to e-commerce or Amazon (though this is not essential if you learn fast).
• A strong analytical brain - you'll be making fast, data-driven decisions daily.
• Experience leading and growing high-performing teams.
• A background in a Big 4 firm or similar fast-paced, results-driven environment is a plus.
• Excellent mathematical and commercial acumen.

About NYK1

NYK1 is a thriving e-commerce beauty brand with a growing global footprint, selling on Amazon, Shopify, Walmart, TikTok, and eBay, and soon expanding into US retail stores.We are based in Heckmondwike, West Yorkshire, and this role is 100% office-based.

Our products work, our business sense is sharp, and our team is driven.We believe in investing in people because when our team grows, so does our business.

Our CEO is a chartered accountant who spent 12 years at an accountancy firm and studied at Oxford.They began in this very role before progressing to COO and then CEO.If you're the kind of person who wants to follow a similar path, this role could be your launchpad.

How to Apply

If you have the leadership skills, operational expertise, and ambition to be a driving force behind NYK1's next chapter, we'd love to hear from you.

Please submit your CV through the link provided, and we'll be in touch.