Shift Manager

TN United Kingdom; Chippenham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading company as a Shift Manager, where you will inspire a team to deliver exceptional customer service and maintain high standards. You will oversee shop operations in the absence of the Manager, ensuring a brilliant experience for customers, whether in-store or online. The role offers competitive pay, colleague discounts, and various benefits to support your career and well-being.

Benefits

Competitive pay paid weekly

Colleague discount up to 50%

Free hot drinks

Paid breaks

Sharing 10% of all profits

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme

Employee assistance app and helpline

Qualifications

• Previous team supervisory experience in a customer-focused environment.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Serve customers in a fast and friendly manner.
• Prepare popular products and manage ovens.

Skills

Leadership

Customer Service

Team Motivation

Job description

Social network you want to login/join with:

About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us — whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked with a variety of choices for customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks to recharge your batteries
• Sharing 10% of all profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career progresses with us
• Colleague share plans to help you invest and save for your future
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline to support your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for everyday shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should be supportive of an inclusive culture—recognising and valuing diversity. If you have previous team supervisory experience in a similar customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!

About us

Here at Greggs, we love what we do and have fun! Our culture — how we behave and support each other — makes us special. Everyone’s welcome at Greggs. Regardless of background, preferences, or beliefs, we want all our colleagues to feel welcome and be themselves at work. You can read more about us here.