Business Service Manager

JR United Kingdom; York; On-site; GBP 50,000 - 56,000; Full time

Job summary

Join a leading organization as a Business Service Manager in Technology for Counter Terrorism Policing HQ. You will oversee service agreements, ensuring high-quality service delivery while supporting national IT services. This role offers a competitive salary, a Civil Service pension, and opportunities for career development. If you're ready to make a difference, apply now!

Benefits

Civil Service pension

Career development opportunities

Qualifications

• Experience with ITIL service management processes.
• Comfortable making decisions in a busy service operations environment.

Responsibilities

• Manage service level agreements and operational level agreements.
• Monitor and manage services through management intelligence reports.
• Conduct regular service reviews with stakeholders.

Skills

Service Level Management

Supplier Management

Service Reporting

Change Management

Problem Management

Communication

Relationship Building

Tools

Cisco

Microsoft

Data Centre Management

Infrastructure Monitoring

Application Monitoring

Automation Tools

Job description

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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, which includes allowances totaling £2,928.

The salary breakdown is as follows: £50,531 basic salary (which will increase annually until reaching £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) depends on high-performing individuals in its daily work. As a Business Service Manager, you will manage service level agreements, operational level agreements, and underpinning contracts to ensure CTP receives consistent, high-quality services. Your efforts will support CTP's mission to keep the country safe. Bring your skills to our team and help protect the UK.

You will join the Customer Service Centre (CSC), which provides national IT services for CTP. Working closely with internal teams and third-party suppliers, you will support the delivery of service level agreements, ensuring they are met.

Daily responsibilities include monitoring and managing services through management intelligence reports, tracking service levels, conducting regular service reviews with stakeholders, and liaising with customers and users to identify opportunities for improvement.

Essential experience includes ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be comfortable making decisions in a busy service operations environment.

Your technical knowledge should encompass IT hardware layers, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Strong communication and relationship-building skills are equally important.

We value diversity and are committed to recruiting individuals who reflect the communities we serve. Join us and be part of a team making a difference.

Besides the rewarding nature of the role, benefits include a competitive salary, a Civil Service pension, and opportunities for career and professional development. If you aspire to progress, this is an excellent opportunity.

How to apply

To start your career with the Met, click the "apply now" button below. Your application should include a comprehensive CV, a Personal Statement explaining your interest and suitability, and an online application form. Please ensure your documents are saved as PDF or Word files, clearly labeled as CV and/or Personal Statement. Do not submit multiple copies of your CV.

Application deadline: 23:55 on 27th May 2025.

The Met is committed to being an equitable and inclusive employer. We encourage applications from diverse backgrounds, including people with disabilities, ethnic minorities, and women. We are a Disability Confident employer and will make reasonable adjustments during the recruitment process to support applicants with disabilities.