Business Service Manager

JR United Kingdom; Kingston upon Hull; On-site; GBP 50,000 - 56,000; Full time

Job summary

A leading organization in Counter Terrorism Policing seeks a Business Service Manager to oversee service agreements and ensure high-quality IT services. The role involves liaising with stakeholders and managing operational agreements to support national security efforts. This position offers competitive salary and opportunities for professional development.

Benefits

Pension

Professional Development Opportunities

Qualifications

• Experience with ITIL processes like Service Level Management and Supplier Management.
• Strong communication and relationship-building skills are essential.

Responsibilities

• Manage service level agreements and operational agreements.
• Produce management reports and track service levels.

Skills

Communication

Relationship Building

ITIL Service Management

Tools

Cisco

Microsoft Technologies

Data Centre Management

Automation Tools

Job description

Social network you want to login/join with:

Business Service Manager, Kingston upon Hull, East Yorkshire

Client:

Reed - UNLIMITED

Location:

Kingston upon Hull, East Yorkshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, including allowances totaling £2,928. The salary breakdown is £50,531 basic, increasing annually up to £55,103, plus a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Location: Birmingham

Description: Counter Terrorism Policing (CTP) relies on high-performing individuals. As a Business Service Manager, you will manage service level agreements, operational agreements, and contracts to ensure high-quality services supporting CTP's mission to keep the country safe. You will join the Customer Service Centre (CSC), providing national IT services for CTP, working with internal teams and third-party vendors to meet service level agreements.

You will monitor and manage services, produce management reports, track service levels, conduct reviews, and liaise with stakeholders to identify improvement opportunities. Experience with ITIL service management processes, including Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management, is required. Technical knowledge should include IT hardware, Cisco and Microsoft technologies, data centre management, and automation tools. Strong communication and relationship-building skills are essential.

We value diversity and encourage applications from all backgrounds. We offer a competitive salary, pension, and professional development opportunities. This is an excellent opportunity for career progression.

How to apply: Click the "apply now" button below. Submit a CV, Personal Statement, and online application form in PDF or Word format. Your Personal Statement should explain your interest and suitability for the role. Applications must be received by 23:55 on 27th May 2025.

Additional information: The Met Police is committed to diversity, inclusion, and disability equality. We welcome applications from all backgrounds and provide reasonable adjustments during recruitment upon request.