Customer Relationship Manager, Business Services (Hybrid)

LexisNexis Risk Solutions UK Ltd. Company; Wales; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the risk solutions sector is seeking a Customer Relationship Manager to enhance customer experience and satisfaction. This hybrid role requires collaboration with sales and stakeholders to address client inquiries and maintain accurate data in the CRM system. Ideal candidates will have experience managing high-value corporate clients and possess strong administrative and communication skills.

Qualifications

• Experience in a B2B environment with high-value corporate clients.
• Ability to deliver results on time.
• Administrative skills.

Responsibilities

• Deliver excellent customer journey by collaborating with teams.
• Direct point of contact for customer queries such as billing and product configuration.
• Ensure data hygiene within the CRM system.

Skills

Customer-first mindset

Effective communication skills

Strong work ethic

Attention to detail

Tools

Microsoft applications

Job description

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Customer Relationship Manager, Business Services (Hybrid), Wales

Client:

LexisNexis Risk Solutions UK Ltd. Company

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

686a703a4c22

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

About the Role

You will be providing an excellent customer experience for both prospect business & existing customers. We achieve this through constant collaboration with our sales teams & internal stakeholders to ensure the business is achieving goals. Also, we aim to improve customer satisfaction scores & process efficiency.

Responsibilities

• Focusing on delivering an excellent customer journey by partnering with other teams to serve the customer and ensure a positive experience.
• Being a direct point of contact for customer queries such as billing, invoice issues, and product configuration updates, enabling customer growth.
• Ensuring data hygiene within the CRM system by keeping customer accounts, opportunities, and communication records accurate and up to date.
• Providing tailored support during critical times like contracting or renewing, communicating clearly the requirements and next steps for a frictionless customer experience.

Requirements

• Customer-first mindset with the ability to deliver results on time.
• Experience working in a B2B environment with high-value corporate clients.
• Administrative skills and proficiency in Microsoft applications.
• Strong work ethic and drive to succeed.
• Effective communication skills with colleagues and clients.
• Keen eye for detail to ensure high-quality work.