IT Support Engineer

UK Centre for Ecology & Hydrology; Crowmarsh Gifford; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

Join a leading independent research institute as an IT Helpdesk Support member. You will provide essential support to scientists and service teams while contributing to environmental protection. The role offers a dynamic work environment with opportunities for professional growth and development.

Benefits

27 days annual leave

10% employer pension contribution

Enhanced maternity and paternity leave

24/7 access to support services

Flexible working opportunities

Qualifications

• Previous IT Support experience required.
• Strong Route Cause Analysis skills essential.
• Experience in a helpdesk environment preferred.

Responsibilities

• Logging tickets and resolutions in the IT Ticket System.
• Installing and configuring client hardware and software.
• Conducting new employee IT inductions.

Skills

Customer Service

Attention to Detail

Communication

Problem Solving

Tools

Windows Client

Microsoft Active Directory

VMware

Job description

Salary - £30,684 to £32,563
Hybrid Working (Following a successful probation period)
Based at Wallingford
Permanent, full-time
We will be reviewing applications upon receipt. We reserve the right to close this advert early if we find the right candidate, so we encourage you to apply promptly.

UKCEH has an exciting opportunity for you to join our IT Helpdesk Support team. If you have experience and aptitude for customer service in an IT environment, we would love to hear from you! The successful candidate will join our 600+ strong team, contributing to scientific discovery and generating data, insights, and solutions to address complex environmental challenges.

Working at UKCEH is rewarding. Our science makes a real difference, enabling people and the environment to prosper, and enriching society. We are custodians of a wealth of environmental data, collected over more than 60 years.

As a valued member of our team, you’ll get:

• 27 days annual leave, rising to 29 days after five years
• 10% employer pension contribution
• Enhanced maternity and paternity leave
• 24/7 access to support for physical, mental, social, health, or financial issues, plus access to trained Welfare Officers
• Flexible working opportunities

And much more...

You’ll be joining our dedicated IT Support Team across four sites, providing fundamental support to scientists and professional service teams. If you’re proactive, solutions-focused, and eager to build an exciting career in IT while contributing to environmental protection, we want to hear from you!

A strong customer service background is essential as you will be the first point of contact for IT across the organization. You’ll respond to user queries and issues promptly, escalating tickets when necessary.

We are a leading independent, not-for-profit research institute committed to recruiting talented individuals, supporting your career development, and helping you thrive at UKCEH.

Your main responsibilities will include:

• Logging tickets, notes, and resolutions in the IT Ticket System
• Installing, configuring, and repairing client hardware, including operating systems and client software
• Configuring and maintaining network printing and multi-function devices
• Assisting in deploying new software and resolving local LAN/WAN issues
• Supporting patching, updates, and compliance with UKCEH security policies
• Conducting new employee IT inductions
• Administering, maintaining, and training on hardware, applications, and telecoms
• Collaborating with other IT and business teams
• Supporting project-based tasks within IT

While experience in a helpdesk environment is preferred, we are invested in your development and offer opportunities to expand your knowledge and skills.

For the IT Helpdesk Support role, we're looking for someone who has:

• Previous IT Support experience
• Strong Route Cause Analysis skills
• Excellent customer service skills developed in busy environments
• An interest and passion for IT
• Strong attention to detail
• Confidence in communicating with stakeholders
• Familiarity with Windows Client, Server operating systems, and Microsoft Active Directory (Desirable)
• Experience with centralized helpdesk call logging (Desirable)
• Knowledge of virtualized environments like VMware (Desirable)
• Understanding of file access and management in WAN/LAN environments (Desirable)

Please note: We cannot offer visa sponsorship for this role, nor support a Global Talent Visa application. If you are considering self-sponsorship, please indicate this in your application for consideration.

If this describes you, we’d love to meet. Apply now.