General Manager

Gather & Gather UK; Greater London; On-site; GBP 40,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead operations at a renowned venue. This role involves overseeing daily operations, managing a large team, and ensuring exceptional customer experiences. The ideal candidate will drive efficiency and profitability while fostering a positive work environment. With a commitment to diversity and inclusion, this company offers a supportive culture where every individual can thrive. Join a team that values creativity and community, and take your career to the next level with exciting growth opportunities and a comprehensive benefits package.

Benefits

Contributory pension scheme

Career Pathways and MyLearning programmes

Digital GP access

Travel discounts

Grocery discounts

Cinema ticket discounts

Cash rewards

Wellness and mindfulness classes

Qualifications

• Experience in managing a large team in a hospitality setting.
• Strong understanding of health and safety standards.

Responsibilities

• Oversee daily operations ensuring high-quality customer experience.
• Manage budgets and financial performance for profitability.
• Lead seasonal pop-up planning and execution.

Skills

Leadership

Budget Management

Customer Service

Operational Efficiency

Team Management

Education

Degree in Hospitality Management

Relevant Certifications

Job description

Craft, Creativity and Community - we are Company of Cooks! These are our values, and they go far beyond corporate waffle. In fact, they set the tone for everything we do. Company of Cooks have been working with some of the UK’s most cherished venues since 1996, delighting customers and clients alike with great food and drinks, brilliant service and an absolute focus on the details that make good restaurants, cafes and bars, great ones. In October 2019 the company was brought into the CH&CO family. The completion of the deal saw Company of Cooks become the group’s go-to operators in heritage and performance venues, art galleries and destinations. We are excited to be recruiting for a General Manager based at Wisley.

Location: Surrey

Salary: £40,000 per annum

Shift Pattern: 40 hours per week, 5 over 7 days

Key Responsibilities:

• Oversee daily operations of the Glasshouse Kitchen and seasonal pop-ups (Playground Kiosk, Hatch, Beverage Van), ensuring smooth service and high-quality customer experience.
  
• Manage a team of 20-40 staff, including an Assistant Manager and Supervisor, providing leadership, training, and support to maintain productivity and morale.
  
• Develop and implement operational processes to ensure efficiency, consistency, and compliance with health and safety standards.
  
• Monitor and control budgets and financial performance, including forecasting, cost management, and inventory control, ensuring profitability across all areas.
  
• Lead seasonal pop-up planning and execution, including menu development, staffing requirements, and operational timelines to ensure successful seasonal operations.
  
• Provide strong customer relationships, addressing feedback, ensuring a positive guest experience, and driving customer satisfaction to maintain high ratings and repeat visits.
  

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Job Reference: com/2204/47629001/52734210/SU

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!