Commercial Assistant

Glacier Energy; Stockton-on-Tees; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the energy sector is seeking a detail-oriented Commercial Assistant to support their commercial team. The role involves administrative tasks, sales support, and customer service, ideal for someone with strong organizational skills and a proactive approach. The successful candidate will play a key role in managing enquiries and coordinating with various teams to ensure smooth operations.

Benefits

Life Assurance

Attractive Group Personal Pension Plan

33 days holiday per annum

Employee assistance programme

Virtual GP and Second Medical Opinion Service

Qualifications

• Proven experience in a similar administrative or commercial support role.
• Ability to multitask and work independently in a fast-paced environment.

Responsibilities

• Support the Commercial Director in ensuring the enquiry process aligns with internal procedures.
• Log all approved enquiries into the system and manage acknowledgments to clients.
• Assist in scheduling timely project handovers and ensuring documentation is filed.

Skills

Organizational Skills

Communication

Interpersonal Abilities

Proactivity

Tools

Microsoft Office

Job description

Company Description

Glacier Energy delivers innovative solutions for the design, manufacture, inspection, and repair of critical infrastructure and process equipment for energy and industrial markets.

With a strong legacy of engineering excellence, our Design and Manufacturing division provides high-quality solutions for the energy and industrial sectors, including emerging renewable markets.

Specialising in the design and manufacture of heat exchangers, pressure vessels, structural fabrication, and proprietary hydrogen products, we combine innovation with precision to meet our customer’s needs. Driven by a commitment to decarbonisation, our tailored solutions support the transition to sustainable energy while maintaining the highest standards of quality and performance.

As our capabilities evolve towards a more sustainable future, our team needs to grow. We are focused on attracting top talent and creating an environment where staff are empowered and able to develop. We currently have an exciting opportunity for a Commercial Assistant to join our manufacturing team in Stockton-on-Tees.

Position

Role Purpose

We seek a detail-oriented and proactive Commercial Assistant to support our commercial team in administrative, sales, and customer service tasks. This role is ideal for someone with strong organizational skills, a good understanding of business operations, and a keen interest in supporting commercial activities.

Accountabilities

1. Support the Commercial Director in ensuring the enquiry process aligns with internal GEM procedures.
2. Assist in maintaining discipline around the enquiry pipeline filter to ensure only suitable work is quoted, involving collaboration with the Business Development team.
3. Log all approved enquiries into the system, ensuring all necessary forms are completed and clients are properly set up.
4. Record and monitor receipt and return dates of enquiries and manage acknowledgments or declines to clients.
5. Track and manage the enquiry list, flagging missed dates and unallocated tasks for follow-up.
6. Help coordinate the timely preparation of Risk Reviews and Board packs by liaising with Estimators and the Business Development team.
7. Maintain and update Quotation Templates to ensure accuracy and relevance, collaborating with Marketing and Business Development.
8. Monitor and ensure consistent folder structure and document filing across the Commercial team.
9. Keep system data such as enquiry status and key dates accurate to support KPI tracking and reporting.
10. Ensure the Commercial Director reviews all incoming purchase orders and handles any required client feedback.
11. Maintain records of contract terms and agreements, ensuring key issues are flagged and logged in Risk Registers or handovers.
12. Process confirmed orders and create sales orders in the system.
13. Assist in scheduling timely project handovers and ensuring all handover documentation is properly filed.
14. Provide administrative support for Approved Vendor List (AVL) activities and client communications.
15. Support diary management and general administrative duties for the Commercial Director.

Requirements

Person Specification

1. Proven experience in a similar administrative or commercial support role.
2. Strong organizational skills and attention to detail.
3. Excellent communication and interpersonal abilities.
4. Proficient in Microsoft Office (Word, Excel, Outlook) and capable of learning internal systems.
5. Ability to multitask and work independently in a fast-paced environment.
6. Knowledge of sales, procurement, or contract processes is advantageous.

Personal Attributes

1. Proactive and self-motivated.
2. Collaborative team player.
3. Able to maintain confidentiality and discretion.
4. High level of professionalism and integrity.

Other Information

Values

• Ingenuity: Contributes creative ideas and actively supports colleagues in refining and implementing innovative solutions, ensuring improvements benefit both team collaboration and overall business.
• Excellence: Follows through on commitments and ensures tasks are completed as expected, recognizing that reliability builds trust and supports team and business success.
• Collaboration: Actively supports colleagues by working together to achieve shared goals and uphold standards, recognizing that collective effort leads to greater efficiency, consistency, and overall success.
• Respect: Communicates with honesty and respect, demonstrating a commitment to the company’s values.
• Accountability: Recognizes how their role supports the company’s overall commercial success, considering the impact of their work on efficiency, team effectiveness, and customer satisfaction.

Benefits

• Life Assurance
• Attractive Group Personal Pension Plan via Salary Exchange
• 33 days holiday per annum (including public holidays, pro-rated to start date)
• Employee assistance programme offering health and wellbeing support via a smartphone app
• Virtual GP and Second Medical Opinion Service available 24/7