Corporate Complaints Officer, Grade 8 (£38,934 - £40,755)

Your Croydon; Croydon; On-site; GBP 38,000 - 41,000; Full time

Job summary

A leading organization in Croydon is looking for a Corporate Complaints Officer to join their team. The ideal candidate will have strong investigatory skills and experience in customer service. Responsibilities include identifying trends, collaborating with colleagues, and maintaining high standards of service. This role offers a competitive salary and the opportunity to make a positive impact on service improvements based on feedback.

Qualifications

• Strong investigatory skills and previous experience in a complaints or customer service environment.

Responsibilities

• Identify trends and areas for improvement.
• Collaborate effectively with colleagues.
• Produce high-quality written responses.

Skills

Investigatory Skills

Customer Service

Solutions-focused

Job description

Corporate Complaints Officer

Grade 8 (£38,934 - £40,755) / 6 month Fixed Term Contract

We are seeking a dedicated individual to join our busy Corporate Complaints Team. The ideal candidate will possess strong investigatory skills and previous experience in a complaints or customer service environment. You should be solutions-focused, with a proven track record of implementing service improvements based on complaints and resident feedback.

You will need to:

1. Use your initiative and take responsibility for your work to identify trends and areas for improvement.
2. Collaborate effectively with colleagues.
3. Maintain high standards of customer service.
4. Prioritize residents' needs in your work.
5. Monitor progress and adhere to deadlines.
6. Produce high-quality written responses.

If you believe you have the appropriate skills, knowledge, and experience, we look forward to hearing from you.

For further information about the role, please contact the complaints manager, Kim Hyland.

To view the Corporate Complaints Officer role profile, click here.

Closing date: Wednesday 28 May 2025 @ 11.59pm

Equal Opportunities

Croydon Council is an inclusive employer and welcomes applications from all sections of the community.

As part of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the role.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all staff are expected to share this commitment.