Operations Analyst

JR United Kingdom; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Operations Analyst to join their dynamic team. In this role, you will ensure the integrity of software deposits through meticulous testing and verification processes. You'll collaborate with various teams to address compliance issues and support operational resilience. This position offers a unique opportunity to contribute to a trusted leader in technology escrow services, where your attention to detail and communication skills will be highly valued. Join a forward-thinking company that is committed to making society safer and more secure while embracing diversity and creativity in the workplace.

Qualifications

• High accuracy and attention to detail are crucial for this role.
• Effective communication skills are essential for collaboration.
• Experience with modern operating systems is required.

Responsibilities

• Perform integrity testing of deposits to ensure they are virus-free.
• Log and follow up on issues with deposits within department SLAs.
• Collaborate with teams on deposit-related compliance matters.

Skills

Attention to detail

Communication skills

Time management

Experience with modern operating systems

Knowledge of virtualization

Salesforce experience

Basic programming knowledge (SQL, C/C++/C#)

Understanding of software development lifecycle

Education

A-Level or Degree in IT/computing

Tools

VMware

Salesforce

AWS

Azure

Job description

Job Opening: Operations Analyst at NCC Group

Thank you for your interest in joining NCC Group. We are dedicated to making society safer and more secure through our talented global community. We foster an environment where everyone can reach their full potential, embracing diversity and creativity.

About Escode

Escode, part of NCC Group, specializes in software and technology escrow services, ensuring operational resilience and peace of mind for vendors and licensees worldwide. With over 40 years of experience, Escode is a trusted leader in protecting digital assets.

Our Verification Services confirm the quality and usability of deposited code, providing confidence to investors and minimizing financial risks.

Responsibilities:

1. Perform integrity testing of Escode deposits to ensure they are virus-free and accessible.
2. Update relevant business systems accurately following deposit testing.
3. Log and follow up on issues with deposits within department SLAs.
4. Coordinate with contracted parties and internal teams on deposit-related issues, including compliance matters.
5. Collaborate with the Legal team on data sensitivity and regulatory compliance.
6. Conduct verification exercises within your skill set.
7. Produce and issue integrity test and verification reports adhering to standards.
8. Respond to questions from contracted parties regarding tests and verifications.
9. Work with finance teams to process invoices for chargeable work.
10. Support the deposit process via the depositing platform.
11. Handle requests to release or destroy deposits according to policies and legal agreements.
12. Manage inbound customer queries related to deposits and contracts.
13. Participate in internal and external audits as needed.
14. Assist with administrative tasks related to deposits and verifications.
15. Contribute to training initiatives to keep skills updated.
16. Perform additional tasks as reasonably assigned by management.

Qualifications and Skills:

• High accuracy and attention to detail.
• Effective communication skills, both written and verbal.
• Excellent time management and decision-making abilities.
• Experience with modern operating systems.
• Knowledge of virtualization, especially VMware.
• Educational background in IT, computing, or related fields (A-Level/Degree).
• Experience with Salesforce.
• Basic understanding of cloud providers like AWS or Azure.
• Basic programming knowledge (SQL, C/C++/C#).
• Understanding of software development lifecycle models.

Application Process

We review all applications and contact suitable candidates. If you do not hear from us within 10 days, your CV may be retained for future opportunities. To opt-out of data retention, email [emailprotected].

We comply with privacy policies and are committed to diversity and inclusion. Please inform us of any reasonable adjustments needed during the application process.

This role requires mandatory pre-employment background checks, including BS7858 screening.