Customer Service Representative

TN United Kingdom; Gloucester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team in Gloucester. This role focuses on delivering exceptional customer experiences, where you will engage with customers and assist them with their betting needs. With a variety of shifts available, you'll enjoy a supportive environment that encourages career growth and offers competitive pay, including a potential quarterly performance bonus. Join a company that values its employees and fosters a culture of excellence and community engagement.

Benefits

28 days holiday plus a paid day off for your birthday

Pension plan with up to 4% match

Discounts in high street shops and cinemas

Subsidised travel for London roles

Opportunities for career growth

Qualifications

• Strong interpersonal skills with the ability to engage with diverse customers.
• Passion for delivering exceptional customer service.

Responsibilities

• Welcoming customers and processing bets efficiently.
• Building relationships and providing excellent customer service.
• Championing safer gambling practices.

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

Customer Service Representative, Gloucester

Client: William Hill

Location: Gloucester, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

4e925f0a96b5

Job Views:

5

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evenings and weekends

What do you need to be successful?

• Age 18+ (it’s a legal requirement)
• A passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What's in it for you?

• Working hours: We offer a range of full and part-time hours.
• Compensation: We pay at least the National Living Wage, with potential for a quarterly performance bonus.
• Holiday entitlement: 28 days holiday plus a paid day off for your birthday.
• Pension plan: We match your pension contributions up to 4%.
• Perks and discounts: Discounts in high street shops, cinemas, holidays, and more.
• Subsidised travel: Discounted Zone 1-6 Oyster card for roles based in London.
• Training and development: Opportunities for career growth and internal promotion.