Customer Success Manager

ION; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

ION, a leading Sage Intacct partner in the UK, is seeking a Customer Success Manager to enhance finance operations in the education sector. The ideal candidate will build relationships with finance leaders, develop success plans, and ensure customer satisfaction through expert support and collaboration.

Qualifications

• Experience working in or alongside finance teams.
• Understanding of challenges facing education-sector finance leaders.
• Proactive and collaborative approach to customer success.

Responsibilities

• Developing tailored success plans for each customer.
• Driving adoption and satisfaction with solutions.
• Coaching colleagues and sharing best practices.

Skills

Problem Solving

Relationship Building

Customer Success

Finance Knowledge

Education

Sage Intacct Certification

Job description

We're looking for a dynamic Customer Success Manager with strong finance knowledge and a passion for helping customers achieve success through technology.

Join ION, the UK’s leading Sage Intacct for Education partner, and help transform how finance teams in multi-academy trusts and colleges operate. We're looking for a dynamic Sage Intacct Customer Success Manager with strong finance knowledge and a passion for helping customers achieve success through technology.

In this role, you'll build lasting relationships with finance leaders, support them in getting the most out of Sage Intacct, and ensure they meet their strategic goals. You'll act as a trusted advisor, using your understanding of finance operations—ideally within the education sector—to deliver real impact.

You’ll thrive here if you:

• Have experience working in or alongside finance teams
• Understand the challenges facing education-sector finance leaders
• Enjoy solving problems, building relationships, and driving meaningful outcomes
• Are proactive, collaborative, and care deeply about customer success

What you’ll be doing:

• Developing tailored success plans for each customer
• Driving adoption and satisfaction with our solutions
• Coaching colleagues and sharing best practices
• Representing customer feedback to help shape our product roadmap

What you'll need

You will will needSage Intacct Certification, or significant experience supporting a finance system is essential for this role.