Customer Success Manager

JR United Kingdom; England; Remote; GBP 50,000 - 60,000; Full time

Job summary

A leading health-tech company in the UK is seeking a Customer Success Manager to join their growing team. The ideal candidate will manage client relationships, ensuring satisfaction and retention while driving account growth. With a competitive salary and flexible working arrangements, this role offers an exciting opportunity for someone looking to make an impact in a dynamic environment.

Benefits

Flexible working arrangements

Medical care

Enhanced pension contributions

26 days of annual leave plus paid volunteer days

Qualifications

• Experience in a SaaS environment managing approximately 100 accounts.
• Previous experience in account management or sales role.
• Comfortable carrying a revenue quota.

Responsibilities

• Manage a book of clients ensuring they see value from the platform.
• Utilize high and low-touch strategies to maximize retention.
• Drive adoption and successful client outcomes.

Skills

Client management

Goal-oriented

Collaboration

Extroverted

Tools

CRM platforms

Job description

Social network you want to login/join with:

ABR Talent | Customer Success Recruitment for Start-up & Scale-up SaaS businesses

Location:

England, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

The Company:

• Globally established and offering the market-leading solution in their space.
• Award-winning company with an award-winning Customer Success programme.
• Huge investors in personal development and growth.

The Opportunity:

This market-leading and well-established health-tech business is looking to grow their Customer Success team with another, commercially skilled Customer Success Manager.

Not only is the UK team growing (it could be you!), but they are expanding teams in other global markets, and you could contribute to that success as well.

Managing your book of clients, you will be the voice of your customers, ensuring they see value from the platform. Utilize both high and low-touch strategies, identify risks, maximize retention, and drive adoption and successful client outcomes!

The Ideal Candidate:

• A commercially adept client manager who is not afraid to drive client-centric account growth.
• A goal-focused professional who is target-driven and comfortable carrying a revenue quota.
• Experience within a SaaS business, managing a book of approximately 100 accounts.
• Driven both professionally and personally! Someone keen to make a statement.
• Extroverted and collaborative. You will have a great team to work with!
• Experience working with CRM platforms or within the Health-tech space.
• Previous experience in an account management or sales role.

The Package:

• A base salary up to £50k with a £60k OTE.
• Totally flexible working arrangements. Prefer remote? Sure! Want some office time? No problem!
• Medical care.
• Enhanced pension contributions.
• 26 days of annual leave plus paid volunteer days.

And more!

ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with roles in Customer Success, Sales, Account Management, and Support. If you are looking to grow your career in this space, get in touch!

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Created on 23/05/2025 by JR, United Kingdom