One Stop - Shift Leader

TN United Kingdom; Cambridge; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading convenience retail business as a Shift Leader, where you will manage store activities, coordinate a team, and ensure a high-quality shopping experience for customers. Your role will involve operational responsibilities and customer service excellence, contributing to the store's success and community engagement.

Benefits

10% Discount at One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

Discounted eye care through Vision Express

Exclusive deals with various retailers

Flexible working options

Qualifications

• Strong understanding of store performance and improvement.
• Experience in a retail environment is advantageous.

Responsibilities

• Coordinate the team for efficient store operations.
• Serve as the go-to person in the absence of the Store Manager.
• Ensure customer satisfaction and resolve queries promptly.

Skills

Customer Service

Team Coordination

Communication

Job description

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One Stop • Ditton Lane Cambridge • Apply by 09-May-2025

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.

Since the customer is at the heart of everything we do, you will continuously seek ways to improve service through on-the-job coaching and feedback.

You will have a strong understanding of your store’s performance and be the specialist in implementing practical improvements by taking a hands-on approach.

With your guidance, the store will remain a safe place to work and shop.

You will be Responsible For

1. Coordinate the team to deliver the easiest shopping trip in the community.
2. Opening/closing the store and completing duty cover, ensuring decisions benefit customers, colleagues, and safety.
3. Serve as the go-to person for colleagues in the absence of the Store Manager for daily operational queries.
4. Support the Store Manager in coordinating seasonal, community, and charity events to foster an inclusive atmosphere.
5. Ensure the store is always clean, tidy, and well-presented.
6. Prioritize replenishment of products important to our customers.
7. Ensure point of sale and shelf labels reflect best practices.
8. Address overcharges immediately and prevent reoccurrences.
9. Manage queues proactively to enhance the shopping experience.
10. Coordinate colleagues to meet daily priorities and manage breaks around trade patterns.
11. Be knowledgeable about the store and coordinate actions for improvements.
12. Follow health and safety routines, ensuring colleagues do the same.
13. Communicate effectively with the team, keeping them well-informed.
14. Identify ways to simplify operations and share ideas with the Store Manager.
15. Always prioritize the customer and tailor service to meet their needs.
16. Resolve customer queries promptly, leaving them satisfied.
17. Adjust service delivery to meet individual customer needs.
18. Recognize and celebrate colleagues providing excellent service.
19. Identify and remove obstacles to delivering great service.
20. Resolve colleague queries in the absence of the Store Manager or escalate as needed.
21. Ensure appropriate staffing, covering shifts during absences or sickness.
22. Act as a Keyholder, attending alarm call-outs to ensure store security.
23. Monitor and act on internal communications promptly, keeping colleagues informed.
24. Coordinate colleagues to meet customer needs and store operations, reporting issues to the Store Manager.
25. Balance time across service and replenishment areas.
26. Support the Store Manager in managing staff absence, conducting return-to-work interviews, and reporting absences according to policy.
27. Build relationships with Area Managers and People Partners, escalating issues timely, seeking advice, and engaging in coaching.
28. If the store has a Post Office Local, duties include managing daily operations of the Post Office, which requires passing a background check for financial and criminal records; failure to pass will result in withdrawal of the job offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other as we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues.

Most stores are open seven days a week, from 7am to 10pm, offering a range of fresh and chilled foods, household essentials, snacks, beverages, and more. Many stores also provide additional services like ATMs, Post Office, Parcelshop, bill payments, lottery, Costa Coffee, and Ice Blast.

Part of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, servicing stores from three distribution centers in Brownhills, Nursling, and Wakefield.

Our stores are located throughout England and Wales, ensuring there’s a convenient One Stop nearby.

Please Note

We only recruit individuals who have passed the school leaver’s age. Check your country’s school leaver age for eligibility.

Benefits

• 10% Discount at One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans through Simply Health
• Exclusive deals and discounts with various retailers and services
• Save as you earn scheme
• WeCare support services, including online GP, mental health support, and wellness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options, including part-time, job sharing, and shift patterns