Store Operations Coordinator (Hiring Immediately)

JR United Kingdom; Stirling; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Store Operations Coordinator to join their team in Stirling. This role offers a unique opportunity to lead a friendly team, providing exceptional customer service while managing store operations. You will receive full training and support for your career development, along with attractive benefits such as a generous holiday allowance and a pension scheme. Join a company that values inclusivity and community engagement, and be part of a team that strives to make a positive impact in the local area. If you are passionate about customer service and team leadership, this is the perfect opportunity for you.

Benefits

36 days holiday

10% employer pension contributions

30% discount on Co-op products

Wagestream app for pay access

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Experience in customer service and team leadership.
• Strong organizational and problem-solving skills.

Responsibilities

• Lead and coach the store team while delivering excellent customer service.
• Manage store operations and ensure compliance with safety regulations.
• Build relationships with customers and engage with the local community.

Skills

Customer Service

Team Leadership

Organizational Skills

Problem-Solving

Flexibility

Job description

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Store Operations Coordinator (Hiring Immediately), Stirling

Client: Co-op

Location: Stirling, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Closing date: 07-05-2025

Customer Team Leader

Location: 56 Main Street, Killearn, G63 9RH

Pay: £13.65 per hour

Contract: 16 hours per week + regular overtime, permanent, part-time

Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview. The role also includes working in our in-store bakery.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll lead the store team—coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing various tasks around the store like re-stocking shelves and cleaning spillages.

At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. We promise to take care of you, offering support for your physical, mental, and financial wellbeing, along with policies to assist through life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you’ll do

• Provide friendly, welcoming, helpful, and thoughtful service, often managing the store and handling challenging situations in our in-store bakery.
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to enhance the shopping experience.
• Support your store manager by deputising when needed and assisting with HR processes.
• Lead the introduction of new products and services, working closely with your team to implement change and gather feedback.
• Build relationships and participate in your local community, supporting the delivery of the local Co-op community plan.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team while working on the shop floor.
• Great people skills to build positive relationships with customers and colleagues.
• Strong organisational and problem-solving skills.
• A desire to learn, grow, and develop leadership skills.
• The flexibility to work various shifts.

Why Co-op?

• Full, paid training and support for your career development.
• 30% discount on all Co-op products plus 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream app for accessing a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro-rata for part-time).
• Virtual healthcare for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rota sharing three weeks in advance, accessible via your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We foster inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities we serve.

If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria through the scheme.

We will ask if you’d like to be considered under the Disability Confident scheme when you apply. If invited for an interview, we’ll ask if you need any reasonable adjustments to participate.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and about the Disability Confident scheme at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application, you’ll complete two online assessments (~20 minutes). We reserve the right to close the vacancy early if needed.