Medical Secretary

NHS; Norwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established healthcare provider is seeking a dedicated Medical Secretary to join their team. This role is vital for ensuring the smooth operation of the practice by managing patient records, scheduling appointments, and providing administrative support. The ideal candidate will have experience in a similar role, demonstrating strong communication skills and a commitment to patient confidentiality. Join a compassionate team focused on delivering high-quality care to the community and be part of a practice that values patient-centered service and community engagement.

Qualifications

• Proven experience in a medical secretary role or similar administrative position.
• Ability to manage patient records and maintain confidentiality.

Responsibilities

• Manage patient records and ensure they are accurate and secure.
• Schedule appointments and coordinate with healthcare professionals.

Skills

Administrative Support

Patient Record Management

Communication Skills

Appointment Scheduling

Confidentiality Maintenance

Education

Experience as a Medical Secretary

Experience in a GP Practice

Tools

SystmOne

Job description

Job summary

Job Summary:

The Medical Secretary will provide comprehensive administrative support to Lionwood Medical Practice, ensuring the smooth and efficient operation of the practice. The role involves managing patient records, scheduling appointments, handling correspondence, creating, and managing referrals, planning for student clinics and liaising with patients, healthcare professionals, and external organisations.

Main duties of the job

Manage patient records, ensuring they are accurate, up-to-date, and securely stored.

Prepare and type correspondence, reports, and other documents, such as reports and referrals as required.

Ensure documents are scanned and actioned within a timely manner

Handle incoming and outgoing mail, emails, and telephone calls.

Maintain and update practice databases and filing systems.

Schedule and manage patient appointments, ensuring efficient use of practice resources.

Coordinate with healthcare professionals to arrange patient referrals and follow-up appointments.

Greet and assist patients, providing a friendly and professional service.

Manage patient inquiries, resolving issues promptly and effectively.

Ensure patient confidentiality and privacy are maintained at all times.

Liaise and consult with healthcare professionals, hospitals, and external organisations to facilitate patient care.

Communicate effectively with patients, providing clear and accurate information.

Assist in the preparation and distribution of practice newsletters and other communications.

Ensure the practice environment is clean, tidy, and well-organised.

Assist with the organisation of practice meetings and events such as clinical meetings, student arrangements and guest visits to the practice.

About us

At Lionwood Medical Practice, we are dedicated to providing comprehensive and compassionate healthcare services to individuals and families in Norwich and the surrounding communities. Our practice is committed to promoting wellness, preventing illness, and delivering high-quality care that meets the diverse needs of our patients. The practice has a patient list size of nearly 15,000 and continues to grow and expand the offering of services to meet the needs of the local resident and their families.

Key Features:

• Patient-Centered Care: We prioritise the well-being and satisfaction of our patients, striving to create a welcoming and supportive environment where every individual feels valued and respected.
• Experienced Healthcare Team: Our team of skilled healthcare professionals, including general practitioners, nurses, and support staff, is committed to delivering personalised care and building long-term relationships with our patients.
• Comprehensive Services: From preventive care and routine examinations to chronic disease management and minor procedures, we offer a wide range of primary care services to address the health needs of patients of all ages.
• Community Engagement: We are actively involved in our local community and work in collaboration with other healthcare providers to promote health and wellness for all residents.

Details Date posted

09 May 2025

Pay scheme

Other

Salary

£13.46 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5800-25-0009

Job locations

30a Wellesley Avenue

Norwich

Norfolk

NR1 4NU

Job description Job responsibilities

Key Responsibilities:

Administrative Support:

Manage patient records, ensuring they are accurate, up-to-date, and securely stored.

Prepare and type correspondence, reports, and other documents, such as reports and referrals as required.

Ensure documents are scanned and actioned within a timely manner

Handle incoming and outgoing mail, emails, and telephone calls.

Maintain and update practice databases and filing systems.

Appointment Management:

Schedule and manage patient appointments, ensuring efficient use of practice resources.

Coordinate with healthcare professionals to arrange patient referrals and follow-up appointments.

Patient Liaison:

Greet and assist patients, providing a friendly and professional service.

Manage patient inquiries, resolving issues promptly and effectively.

Ensure patient confidentiality and privacy are maintained at all times.

Communication:

Liaise and consult with healthcare professionals, hospitals, and external organisations to facilitate patient care.

Communicate effectively with patients, providing clear and accurate information.

Assist in the preparation and distribution of practice newsletters and other communications.

Office Management:.

Ensure the practice environment is clean, tidy, and well-organised.

Assist with the organisation of practice meetings and events such as clinical meetings, student arrangements and guest visits to the practice.

Compliance and Confidentiality:

Adhere to practice policies and procedures, including data protection and health and safety regulations.

Maintain strict confidentiality regarding patient information and practice operations.

Job description Job responsibilities

Key Responsibilities:

Administrative Support:

Manage patient records, ensuring they are accurate, up-to-date, and securely stored.

Prepare and type correspondence, reports, and other documents, such as reports and referrals as required.

Ensure documents are scanned and actioned within a timely manner

Handle incoming and outgoing mail, emails, and telephone calls.

Maintain and update practice databases and filing systems.

Appointment Management:

Schedule and manage patient appointments, ensuring efficient use of practice resources.

Coordinate with healthcare professionals to arrange patient referrals and follow-up appointments.

Patient Liaison:

Greet and assist patients, providing a friendly and professional service.

Manage patient inquiries, resolving issues promptly and effectively.

Ensure patient confidentiality and privacy are maintained at all times.

Communication:

Liaise and consult with healthcare professionals, hospitals, and external organisations to facilitate patient care.

Communicate effectively with patients, providing clear and accurate information.

Assist in the preparation and distribution of practice newsletters and other communications.

Office Management:.

Ensure the practice environment is clean, tidy, and well-organised.

Assist with the organisation of practice meetings and events such as clinical meetings, student arrangements and guest visits to the practice.

Compliance and Confidentiality:

Adhere to practice policies and procedures, including data protection and health and safety regulations.

Maintain strict confidentiality regarding patient information and practice operations.

Person Specification Experience Essential

• Experience:
• Previous experience as a medical secretary or in a similar administrative role.

Desirable

• Experience working in a GP practice or healthcare environment is desirable.
• SystmOne Experience

Person Specification Experience Essential

• Experience:
• Previous experience as a medical secretary or in a similar administrative role.

Desirable

• Experience working in a GP practice or healthcare environment is desirable.
• SystmOne Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Lionwood Medical Practice

Address

30a Wellesley Avenue

Norwich

Norfolk

NR1 4NU

Employer's website

https://www.lionwoodmedicalpractice.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Lionwood Medical Practice

Address

30a Wellesley Avenue

Norwich

Norfolk

NR1 4NU

Employer's website

https://www.lionwoodmedicalpractice.nhs.uk/ (Opens in a new tab)