Infrastructure & IT Engineer

AeroCloud; Stockport; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company that is revolutionizing airport operations with innovative technology solutions. As an Infrastructure & IT Engineer, you will play a pivotal role in bridging the gap between infrastructure deployment and customer support. This dynamic position requires a confident communicator who thrives in both project-based and operational environments. You'll be responsible for implementing systems, troubleshooting network issues, and enhancing customer satisfaction. If you are passionate about technology and eager to make a difference in the aviation industry, this is the perfect opportunity for you!

Benefits

Competitive salary

Best in Class Share Options scheme

Flexible working environment

25 days annual leave + statutory holidays

Take your birthday off work

Access to Employee Assistance Program

Extensive upskilling and training

Company pension scheme

Qualifications

• Strong experience with Windows Server and Active Directory.
• Experience in airport/airline software environments is a plus.
• Exceptional communication skills for managing stakeholders.

Responsibilities

• Support deployment and configuration of AeroCloud's systems.
• Act as first and second-line support for internal users.
• Collaborate with teams to resolve network-related issues.

Skills

Windows Server

Active Directory

Networking (CCNA or equivalent)

SaaS Platforms Troubleshooting

Customer Communication

Problem-Solving

Education

Degree in Computer Science or related field

Tools

Firewalls

Switches

Cloud Platforms (Azure, AWS)

SQL Server

MongoDB

Job description

AeroCloud: Revolutionizing Airport Operations

AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empowering airports to gain deep insights into the movement of passengers and aircraft around the world.

We achieve this by becoming the airport's first call for technology. Whether in times of need or growth, we stand alongside our clients, offering support through innovative software that drives their success.

Our Commitment to Excellence

At AeroCloud, being the airport's first call means exceeding expectations at every customer interaction. This is not just a goal; it's our standard. We prioritize detail, diligence, and a proactive approach in everything we do. If there's a task to be completed, we see it through. If a customer needs an answer we don't yet have, we respond promptly to let them know we're on it. We believe in keeping our team informed, being transparent, and maintaining accountability at every step

About You

We're looking for someone who can hit the ground running on both infrastructure projects, support issues and internal IT. You're a confident communicator with a passion for solving technical challenges and delivering an excellent customer experience.

About The Role

As an Infrastructure & IT Engineer, you'll bridge the gap between infrastructure deployment and both internal and external customer-facing technical support.

You'll support implementation of AeroCloud's systems while also providing high-level support, particularly for network-related issues. This is a dynamic role for someone who thrives in both project-based and operational environments.

Key Responsibilities

Implementation & Infrastructure

• Support the deployment and configuration of AeroCloud's systems across customer sites working with the implementation project manager and lead implementation engineer
• Deliver technical projects covering networks, platforms, and end-user environments
• Contribute to infrastructure lifecycle events and follow change management protocols
• Supporting the Infrastructure Manager in the design, build and implementation of projects to improve AeroCloud's infrastructure and all surrounding systems
• Configure network devices including switches and firewalls
  
  

Internal IT

• Provision and configure laptops, peripherals, user accounts, and access permissions for new employees
• Act as a first and second-line support contact for internal users, resolving hardware, software, and connectivity issues across Windows, macOS, and SaaS environments (e.g., M365)
• Enforce endpoint protection, MFA, and security best practices across employee devices and services
• Assist with the planning and execution of IT initiatives, such as system upgrades, office network improvements, device refresh programs, or onboarding new tools/platforms
• Maintain internal IT documentation and user guides to improve self-service and knowledge sharing
  
  

Support & Troubleshooting

• Act as an escalation point for network-related support issues from the 2nd Line team
• Diagnose and resolve advanced issues across SaaS platforms, networks, and hardware
• Collaborate closely with both internal teams and airport stakeholders to ensure timely resolutions
• Assist with remote and onsite troubleshooting of airport infrastructure, including legacy device connectivity (e.g., USB/Serial)
• Track and analyse ticket trends to identify potential areas for process improvements
  
  

Process Improvement and Documentation:

• Oversee and maintain up-to-date knowledge base documentation to assist infrastructure and support team
• Maintain accurate documentation for system configurations and customer environments
• Collaborate with the stakeholders to streamline workflows and support change management initiatives
  
  

The duties and responsibilities of the role may vary and change depending on the AeroCloud business needs.

Requirements

What are we looking for?

Essential Experience

• Strong experience with Windows Server, Active Directory, networking (CCNA or equivalent)
• Experience configuring firewalls, switches, VLANs, IP routing
• Solid troubleshooting skills with SaaS platforms and remote hardware support
• Comfortable working in customer environments and managing multiple priorities
• Experience in airport/airline software environments
  
  

Desirable Experience

• 1+ years in infrastructure, systems, or network engineering
• Familiarity with cloud platforms (Azure, AWS)
• Database experience (SQL Server, MongoDB)
• Previous experience in a dual support/implementation role
  
  

Communication Skills: Exceptional interpersonal and communication skills, with the ability to effectively manage both technical and non-technical stakeholders.

Problem-Solving Abilities: Demonstrated experience in handling escalations and incident management with a structured and calm approach.

Customer Orientation: A proactive approach to meeting customer expectations and enhancing satisfaction.

Analytical Mindset: Strong analytical and decision-making skills to drive process improvements and optimise performance.

Benefits

• Competitive salary
• Best in Class Share Options scheme
• Flexible working environment
• 25 days annual leave + statutory holidays
• Take your birthday off work on us as well
• Access to our Employee Assistance Program
• Extensive upskilling and training
• Company pension scheme
  
  
  

Our ethos

AeroCloud recognises Diversity, Equality, and Inclusion at the heart of our business. They represent the mutual trust, respect and understanding we strive for. They are integral to our brand, reputation, success, business sustainability and employee relations impact. Our vision is to have a diverse, equal and inclusive organisational culture. We want everyone who comes into contact with us, both face to face and virtually, to feel valued and respected. We want our workplace both in the office and at home to foster belonging to all colleagues to feel seen, connected, supported and proud. We will draw on the rich diversity of our workforce and harness the diverse contributions and considerable talents of our staff to achieve our vision in line with our organisational values and DE&I principles.

AeroCloud is an equal opportunities employer so if you have any specific work or access requirements as a result of a condition or disability then AeroCloud would be committed to working with you on the best way to support this at work.