Senior ServiceNow Developer

JR United Kingdom; Leeds; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior ServiceNow Developer to join their innovative team in Leeds. This role focuses on designing and implementing cutting-edge solutions on the ServiceNow platform, enhancing service operations tooling, and driving process improvements. You will collaborate with cross-functional teams to deliver high-quality service management solutions. The ideal candidate will have extensive experience in ServiceNow development, AWS services, and a passion for automation and continuous improvement. If you're ready to take your career to the next level in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in ServiceNow development and service operations tooling.
• Strong understanding of ServiceNow modules and processes.

Responsibilities

• Design and implement innovative solutions across ServiceNow and AWS-related tooling.
• Lead technical initiatives and collaborate with stakeholders for effective solutions.

Skills

ServiceNow Development

AWS Services

DevOps

CI/CD

Problem-solving

Automation

Effective Communication

Education

Bachelor's Degree in Computer Science or related field

Tools

GitHub

Jira

Confluence

Job description

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Senior ServiceNow Developer, Leeds, West Yorkshire

**Client:** Mastek

**Location:** Leeds, West Yorkshire, United Kingdom

**Job Category:** Other

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**EU work permit required:** Yes

**Job Views:** 2

**Posted:** 08.05.2025

**Expiry Date:** 22.06.2025

Job Description:

Senior ServiceNow Developer (Service Operations Tooling)

Location: Leeds, UK (2 Day Travel to Office - MANDATORY) - Prefer Candidates based near Leeds Area.

SC Eligible or Active SC Candidates May Apply

We will give NO SPONSORSHIP for the role

Position Overview

We are seeking a highly skilled & experienced developer with a proven track record for developing and implementing innovative solutions. This role will be joining the already established ServiceNow Mastek UK managed service, which has recently been recognised as a ServiceNow trusted partner.

In this role, you will report to the Mastek ServiceNow Product Owner. You will be responsible for designing, developing & implementing innovative solutions on (but not limited to) the ServiceNow platform, aligning with our customers' business strategies. You will collaborate with cross-functional teams to drive process improvements, enhance system efficiency & deliver high-quality service management solutions.

The role involves two main focuses: 1) working on the delivery of the Mastek ServiceNow team’s backlog, and 2) leading hands-on innovation initiatives to improve service operations tooling. Your expertise in ServiceNow, observability, alerting, and AWS-related tools will support operational excellence and continuous improvement.

Key Responsibilities

Platform Development & Configuration:

• Design, develop, and implement innovative solutions across ServiceNow, observability, alerting, and AWS-related tooling, including custom applications, integrations, AI & flows.
• Develop applications and integrations across platforms such as ITSM, ITOM, PA, CSM, SPM, CSDM, CMDB, Employee Centre, Integration Hub, and observability tools (e.g., Datadog, Splunk, AWS CloudWatch, Prometheus, etc.).
• Ensure seamless interoperability between service operations tooling and cloud-native environments.

Technical Leadership & Collaboration:

• Serve as a technical lead, providing guidance & best practices across service operations platforms.
• Collaborate with stakeholders to gather & analyse requirements, translating & documenting these into effective solutions.
• Support internal growth and innovation workstreams and lead them.
• Foster collaboration between ServiceNow and broader service operations tooling, ensuring maximised integration and automation.
• Stay current with industry best practices and emerging technologies in service operations tooling, observability, and alerting.
• Drive innovation by integrating and optimising monitoring solutions within service management workflows.
• Develop proof-of-concept (POC) solutions for new features across observability and ITSM platforms.
• Lead cross-team initiatives to drive innovation, with potential for reuse across multiple environments.

Service Operations Reporting & Insights:

• Design and implement advanced reporting solutions for real-time insights into service performance, incident trends, and operational health.
• Develop dashboards integrating data from multiple tools for comprehensive system health and SLA monitoring.
• Utilise data analytics and machine learning to predict service issues and optimise resources.
• Enhance reporting for compliance, audits, and continuous improvement.

Must Have Skills

• Ability to commute to the central Leeds office.
• Minimum of 5 years of experience as a ServiceNow Developer or similar role involving service operations tooling.
• Strong understanding of ServiceNow modules & processes: ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations).
• Familiarity with AWS services like Lambda, CloudFormation, Step Functions.
• Experience with DevOps, CI/CD, and infrastructure-as-code.
• Strong problem-solving skills focusing on automation and continuous improvement.
• Good understanding of ServiceNow architecture.
• Knowledge of platforms like GitHub, Jira, Confluence.
• Proven experience in developing & implementing innovative solutions on ServiceNow.
• Effective communication and interpersonal skills for collaborative work.

Preferred Skills

• ServiceNow Certified System Administrator (CSA).
• Experience with Agile/Scrum methodologies & tools.
• ServiceNow Certified Implementation Specialist (CIS) or relevant certifications.
• Experience designing and implementing AI solutions for service operations.