Account Manager Commercial Insurance

ZipRecruiter; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology-driven insurance broker in Mayfair, London, is seeking an Account Manager (Commercial Insurance) to manage a portfolio with no new-business targets. The role demands first-class technical knowledge and a CII or ACII qualification. Responsibilities include client service, policy administration, and claims support, ensuring compliance and fostering strong relationships. The firm offers a competitive salary, comprehensive benefits, and professional development opportunities in a collaborative environment.

Benefits

Private medical cover

Pension

Funded CPD

Clear progression routes

Qualifications

• Proven success in an account-handling or similar broking role.
• Deep technical expertise across multiple UK commercial lines.

Responsibilities

• Maintain impeccable service standards and nurture long-term relationships.
• Prepare and issue schedules, certificates, cover notes and invoices.
• Guide clients through the entire claims journey.

Skills

Client service

Communication

Attention to detail

Organisational ability

Education

CII or ACII qualification

Tools

Microsoft 365

Job description

Job Description

Account Manager (Commercial Insurance) – CII / ACII qualified

Portfolio servicing – no new-business targets

You must possess first-class technical knowledge across multiple UK commercial lines and hold the CII or ACII qualification.

Position details

• Location: Mayfair, London (office-based)
• Recruiter: Liberty Towers, acting on behalf of a progressive, technology-driven insurance broker

The organisation

Our client arranges comprehensive commercial insurance programmes for high-net-worth individuals and leading corporate clients. Celebrated for its client-centred culture and rapid growth, the firm pairs deep market expertise with cutting-edge digital tools to deliver outstanding risk management and personalisation.

The role

As Account Manager you will be the day-to-day guardian of an assigned portfolio, maintaining impeccable service standards and nurturing long-term relationships.

Key responsibilities

• Client service – answer everyday enquiries promptly and professionally, ensuring each interaction exceeds expectations.
• Policy administration – place new business, renewals and endorsements with pinpoint accuracy.
• Documentation – prepare and issue schedules, certificates, cover notes and invoices.
• Claims support – guide clients through the entire claims journey, liaising with insurers to secure swift, fair settlements.
• Risk assessment & placement – identify exposures and collaborate with underwriters to secure tailored solutions across property, liability, motor, cyber and more.
• Relationship management – build strong, positive links with clients, insurers and other stakeholders.
• Compliance – uphold FCA, Lloyd’s and internal standards at all times.
• Team support – provide reliable administrative assistance to senior account managers and directors.

What you’ll bring

• Proven success in an account-handling or similar broking role.
• Deep technical expertise across multiple UK commercial lines.
• CII or ACII qualification (essential).
• Superb written and verbal communication skills.
• Meticulous attention to detail and excellent organisational ability.
• Confidence with market software platforms and Microsoft 365.

What’s on offer

• Competitive salary commensurate with experience and qualifications.
• Comprehensive benefits – private medical cover, pension and more.
• Professional development – funded CPD and clear progression routes.
• Supportive culture – collaborative, forward-thinking environment where initiative is encouraged.

Liberty Towers acts as an Employment Agency for this vacancy. All applications are handled in the strictest confidence.