Vision Care Customer Service Technician

ZipRecruiter; Cambridge; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in the optical field is seeking a dedicated Optical Technician in Cambridge. The role involves conducting pre-screening tests, assisting optometrists, and providing exceptional customer service to help patients achieve optimal vision. Ideal candidates should have a high school diploma, certification in optical technology, and strong interpersonal skills. Competitive salary and benefits are offered, including paid vacation and health insurance.

Benefits

Competitive salary and performance-based incentives

2 weeks paid vacation

Health, dental, and vision insurance

Annual allowance toward free frames and lenses

Participation in company bonus and incentive programs

Qualifications

• Certification in optical technology preferred.
• Previous experience in an optical or healthcare setting is a plus.
• Ability to work in a fast-paced environment.

Responsibilities

• Conduct pre-screening tests and assist with patient assessments.
• Provide information about eye health and vision correction options.
• Process sales transactions and manage inventory.

Skills

Customer service

Technical proficiency

Interpersonal skills

Detail-oriented

Education

High school diploma or equivalent

Certification in optical technology

Tools

Optical equipment

Optical software

Job description

Job Description

We are seeking a dedicated and detail-oriented Optical Technician to join our team. The ideal candidate will be responsible for conducting pre-screening tests and assisting with sales in our optical department. This role requires excellent customer service skills, technical proficiency, and a passion for helping patients achieve optimal vision.

Key Responsibilities:

• Perform pre-screening tests such as visual acuity, refraction, and other diagnostic procedures.
• Assist optometrists with patient assessments and examinations.
• Provide patients with information about their eye health and vision correction options.
• Help patients select appropriate eyewear, including frames and lenses, based on their needs and preferences.
• Process sales transactions and manage inventory of optical products.
• Maintain accurate patient records and ensure compliance with healthcare regulations.
• Educate patients on proper eyewear care and usage.
• Stay updated with the latest advancements in optical technology and products.

Qualifications:

• High school diploma or equivalent; certification in optical technology .
• Previous experience in an optical or healthcare setting is a plus.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using optical equipment and software or a strong willingness to learn.
• Detail-oriented with a commitment to providing high-quality patient care.

Benefits:

• Competitive salary and performance-based incentives.
• 2 weeks paid vacation.
• Health, dental, and vision insurance.
• Annual allowance toward free frames and lenses
• Participation in company bonus and incentive programs