Account Lead – PharmaReview

IQVIA; London; Hybrid; GBP 55,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Account Lead to drive customer management and project delivery in the healthcare sector. This role is pivotal in ensuring high-quality outputs and fostering enduring relationships with clients. You will leverage your extensive experience in medical communications and account management to exceed customer expectations and contribute to strategic business growth. Join a forward-thinking company that values diversity and inclusion, offering a collaborative work environment with opportunities for personal development and career advancement. If you thrive in a fast-paced setting and are passionate about making a difference in healthcare, this is the perfect opportunity for you.

Benefits

Hybrid Work Model

Inclusive Work Environment

Opportunities for Professional Development

Qualifications

• 5+ years in medical communications or pharmaceuticals, currently in a senior role.
• Life Science degree required, with strong customer partnership skills.

Responsibilities

• Lead key accounts and ensure high-quality project delivery.
• Build and maintain customer relationships while managing financials.

Skills

Account Management

Medical Communications

Project Management

Customer Partnership Skills

Problem-Solving Skills

Communication Skills

Presentation Skills

Mentoring Skills

Education

Life Science Degree

Masters or PhD in Life Sciences

Tools

Veeva Vault PromoMats

MedComms

Aprimo

Job description

Account Lead Advertisement

Are you looking to join a fast-paced company, working with some of the biggest names in healthcare? Our team of experts draw from their specialist healthcare insight to review and approve materials for patients, caregivers, and HCPs that are distributed around the world. If you’re ambitious, hardworking, organized, and enjoy working with customers on scientific materials, then we’d love to hear from you. There are tight deadlines, and our customers demand the best from us, but if you’re the sort of person who thrives in this environment, you’ll thrive. While experience is important, we really want to see your passion for customer management and genuine enthusiasm for our work.

What’s the role of an Account Lead?

An Account Lead is a senior member of the Customer Management team responsible for the direction and execution of key accounts. They understand and articulate customer needs, ensuring the team provides high-quality outputs that lead to account stability and growth. They are responsible for the financial management of the accounts and delivering against revenue targets.

The Customer Management team delivers projects for our customers. The Account Lead ensures these projects exceed customer expectations and are delivered within budget.

The Account Lead reports to the senior management team, including the CEO and Medical Director.

An Account Lead at PharmaReview – an IQVIA Company – is responsible for:

• Providing insights to inform and shape the development of the customer’s strategic plan, as well as understanding the customers’ needs throughout the account team.
• Building and maintaining positive, enduring customer relationships across multiple levels, serving as the established point of contact and recognized as a strategic partner.
• Ensuring high-quality delivery of tasks against SLAs by the account team, exceeding all customer expectations.
• Empowering the account team and ensuring consistent quality in execution.
• Identifying key issues and resolving them internally or with customers promptly.
• Building broad networks, participating in the development and delivery of new business pitches/RFPs, and contributing to incremental business.
• Demonstrating commitment to exploring optimal ways of working.
• Setting standards for the team.
• Preparing and leading customer Executive Business Review meetings, highlighting excellence and identifying areas for improvement.
• Involvement in account audits and resolutions.
• Building effective internal partnerships with other IQVIA departments, such as sales, to successfully win, retain, and deliver on the account.
• Managing financials and forecast accuracy at the account level, delivering against revenue targets.
• Representing the customer internally in operations meetings, financial discussions, senior leadership, townhalls, etc.
• Mentoring team members to enable their personal development.

Account Leads are ambassadors for PharmaReview, an IQVIA company, helping to build the profile and customer base of the company.

Qualifications

Successful candidates will have:

Essential skills:

• 5+ years’ experience in medical communications, healthcare, pharmaceuticals, or regulatory environments, currently in a senior account management or director role or equivalent.
• Life Science degree.
• Proven experience delivering high-quality projects on time and within budget.
• Excellent communication skills.
• Experience in delivering presentations and leading customer pitches.
• Experience coaching, mentoring, or managing others.
• Ability to work in a fast-paced environment.
• Strong customer partnership skills.
• Problem-solving skills and solution-oriented mindset.
• Understanding of ABPI, EFPIA, IPHA, and PhRMA codes of conduct.
• Experience with Veeva Vault PromoMats, MedComms, Aprimo, or similar review systems.

Desirable skills or qualifications:

• Masters or PhD in life sciences or business-related experience.
• Signatory/AQP expertise.
• Medical or Pharmacist qualification.

Our hybrid work model includes one mandatory office day, providing opportunities for face-to-face collaboration with your account team and other IQVIA employees. PharmaReview is an IQVIA-owned company, maintaining an inclusive agency feel while benefiting from being part of a large organization.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We foster a culture of belonging by valuing all talented employees' perspectives and providing opportunities to advance healthcare globally. When our employees bring their authentic selves and diverse experiences to work, we accomplish extraordinary things. Diverse thought sparks innovation, and collaboration harnesses this to deliver superior outcomes.