Account Manager - Medical Review (PharmaReview)

IQVIA Argentina; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Account Manager to oversee the daily operations of customer accounts in the life sciences sector. This role involves managing communication, ensuring resource allocation, and supporting business development efforts. You will liaise with internal teams, conduct training, and maintain compliance with industry codes. If you are highly organized, detail-oriented, and possess strong leadership and communication skills, this is an exciting opportunity to contribute to innovative healthcare solutions. Join a forward-thinking company dedicated to improving patient outcomes.

Qualifications

• Minimum two years’ experience in writing and managing medical/scientific materials.
• Experience in the life sciences industry is essential.

Responsibilities

• Manage day-to-day operations of customer accounts and ensure task delivery.
• Serve as the point of contact for customers and manage queries.

Skills

Attention to Detail

Time Management

Leadership

Problem Solving

Communication Skills

Education

Life Science Degree

Life Science Master's Degree

Tools

Veeva Vault PromoMats

Aprimo

Job description

Account Managers (AMs) manage the day-to-day communication and delivery of tasks for customer accounts. Reporting into the Account Lead (AL), you will be a key contact for customers and serve as the liaison with your account colleagues. Account Managers play a crucial role in resource management. Supporting the Account Lead, you’ll ensure the team is adequately staffed and assign tasks according to each team member's capabilities. By allocating the right resources at the right time and place, and escalating concerns or bottlenecks internally in a timely manner, you’ll ensure tasks are delivered to the highest standards within budget and on time. You’ll also support the Account Lead with business reviews, new business pitches, and strategic and financial planning.

Role and responsibilities

1. Manage the day-to-day operations of the customer account Work in Progress (WIP).

2. Ensure tasks are added to WIP by Account Executives, estimated, and assigned to appropriate team members. Manage team capacity, notify the Operations Director (OD) of support needs, and keep the AL informed.

3. Serve as the daily point of contact for customers, managing queries and communications related to tasks and turnaround times.

4. Act as the initial point of contact for conflict resolution, understanding when to escalate commercial issues to the account lead and medical/quality issues to the Medical Director/Signatory/Compliance expert assigned to the account.

5. Run account WIP review meetings.

6. Deputize for the AL in their absence.

7. Provide technical review, QC, or TPOE on account materials from pharmaceutical companies or agencies, where skill set permits (medical accuracy and code compliance).

8. Liaise with Medical/Compliance teams to ensure the team has up-to-date knowledge of therapeutic areas and client products, attending relevant training.

9. Maintain knowledge of Codes of Practice (ABPI, IPHA, EFPIA, PhRMA), including updates, and attend relevant training.

10. Support career development for Account Executives and Senior Account Executives, escalating support needs to medical, training, or the AL as necessary.

11. Oversee training and coaching supported by the AL, Training, and Medical/Compliance teams.

Key requirements for the role

1. Life science degree or equivalent.

2. Experience working in the life sciences industry (pharmaceutical, medical device, healthcare agency, or equivalent).

3. Minimum two years’ experience in writing, managing, reviewing, or proofreading medical/scientific materials.

4. High attention to detail.

5. Excellent time management skills.

6. Highly organized, able to manage multiple tasks in a fast-paced environment.

7. Excellent written and oral communication skills, comfortable engaging with internal and external stakeholders.

8. Experience in problem-solving and providing solutions.

9. Leadership and people management skills.

10. Understanding of the ABPI, EFPIA, IPHA, and PhRMA codes of conduct.

11. Experience with Veeva Vault PromoMats, Aprimo, or similar review and approval systems.

12. Fluency in English.

13. Knowledge of applicable Codes of Practice, including ABPI, EFPIA, and PhRMA.

14. Locations: UK, Spain, Portugal, Poland, Slovakia, and South Africa. This role is not eligible for UK visa sponsorship.

Desirable

• Pharmacist or Medical Qualification.

• Signatory or AQP expertise.

• Life science master's degree.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com