IT Support Technician

Bruntwood; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading commercial property specialist in the UK is seeking an IT Support Specialist to manage device and infrastructure support across various locations. The role involves troubleshooting, user onboarding, and maintaining smooth operations for a range of technologies. With a commitment to employee wellbeing, the company offers generous benefits including holiday perks, healthcare plans, and opportunities for personal development.

Benefits

28 days holiday plus Birthday off

24 hours a year volunteer time

Sabbatical of up to 12 months

Healthcare cash plan

Life assurance cover

Up to 8% matched pension scheme

Discounts & cashback at leading retailers

Enhanced maternity/shared parental leave

Interest free loans for learning new skills

Qualifications

• Previous experience in IT support or operations role.
• Familiarity with Active Directory and basic networking.
• Full UK driving licence and willingness to travel.

Responsibilities

• Providing first and second line support for end users.
• Setting up and supporting Windows and Mac laptops.
• Managing the full starter/leaver process.

Skills

Troubleshooting

Device Management

User Support

Cloud Administration

Networking

Education

IT Certifications (CompTIA A+, SDA, ITIL)

Tools

ManageEngine

Google Workspace

Salesforce

Job description

We are commercial property specialists operating across the UK. At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow.

Some examples of our varied portfolio include: Bloc, Alderley Park, Circle Square and Ev0

Have a look at these videos to give an insight into who we are:

Bruntwood

Bruntwood SciTech

Sustainability at Bruntwood

Job purpose:

You’ll cover a broad range of activities — from device management and infrastructure support to user onboarding and cloud/system admin — all within a busy, hands-on environment.

You’ll be supporting users across a variety of technologies and locations, helping to keep everything running smoothly — from laptops and mobiles to printers, AV kit and meeting room tech.

What we’re looking for:

• Previous experience in an IT support or operations role
• Confident troubleshooting a wide range of devices and systems
• Practical experience with laptop builds, mobile setup, printer and AV support
• Familiarity with Active Directory and basic networking
• A full UK driving licence and willingness to travel to local sites/offices (we will provide a car for travel)

Any of the below would be an added bonus:

• Working towards or holding IT certifications such as CompTIA A+, SDA, or ITIL
• Experience using ManageEngine tools and Google Workspace
• Exposure to Salesforce or similar business platforms

What you’ll be doing:

• Providing first and second line support for end users across Bruntwood locations
• Setting up and supporting Windows and Mac laptops, Android/iOS devices, and printers
• Supporting and troubleshooting AV and meeting room technology
• Managing the full starter/leaver process — from device builds to account provisioning
• Supporting Google Workspace (Gmail, Drive, Meet) and other internal applications
• Monitoring systems, patching devices, and assisting with infrastructure maintenance
• Administering Active Directory, backups, and basic cloud services
• Proactively identifying and resolving issues through system monitoring tools
• Escalating incidents to appropriate internal resolver groups when needed
• Supporting project delivery alongside BAU operations

We really believe that if you’re brilliant to work with, you deserve brilliant things in return:

• 28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
• 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
• Sabbatical of up to 12 months so you can take a career break after five years with us
• Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too
• Life assurance cover for all colleagues
• Up to 8% matched pension scheme
• Discounts & cashback at leading retailers
• Enhanced maternity / shared parental leave - 26 weeks fully paid leave
• Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill

In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £30m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.

We’ll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email [e-mail] for an update.