Quality, Engagement and Development Administrator

TN United Kingdom; London; Remote; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking public service department as a Quality, Engagement and Development Administrator. This role offers the chance to make a significant impact by managing service complaints and ensuring effective communication within a dynamic team. With a focus on administrative excellence, you will thrive in a fast-paced environment, utilizing your strong organizational skills and attention to detail. This position allows for primarily remote work, making it an ideal opportunity for those seeking flexibility while contributing to essential public services. If you are proactive and passionate about delivering quality service, this role is perfect for you.

Qualifications

• Experience in a fast-paced administrative role, ideally in public services.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide comprehensive administration support to the QED Department.
• Manage and log service complaints efficiently.
• Maintain communication with stakeholders.

Skills

Administrative Support

Complaint Management

Record-Keeping Systems

Communication Skills

Organizational Skills

Microsoft Office Suite

Job description

Social network you want to login/join with:

Quality, Engagement and Development Administrator, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

348a0400b537

Job Views:

1

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Your new company
I am working exclusively with a government Public service department that is looking to recruit an Administrator into their Quality, Engagement and Development team on a three-month basis with potential extension. They are seeking someone who can quickly learn systems and has some complaints experience. This role is mainly remote.

Your new role

The (QED) Administrator will report to the Customer Insight Manager (CIM) and work alongside several Service Complaints Investigators (SCIs) and Customer Insight Leads (CILs). The QED Administrator will process documentation from residents or landlord members raising complaints about the Service. This will be managed in line with the Customer Insight team strategy and service level agreements when assessing and triaging cases. This includes prioritising and responding to enquiries, logging new service complaints, and distributing cases to Service Complaints Investigators (SCIs).

• Provide a comprehensive administration service to the QED Department, ensuring all administrative requirements are delivered to a high standard
• Ensure the complaints email inbox is regularly checked and that queries are dealt with quickly and effectively, being passed to the appropriate QED colleague as required
• Be responsible for maintaining and managing relevant records and documentation within the department
• Be responsible for processing and logging key information relating to service complaints
• Lead on providing information in response to Freedom of Information and Subject Access Requests within the department.
• Ensure strong and ongoing communication with internal and external stakeholders.

What you'll need to succeed

• Experience of providing administrative support in a fast-paced environment.
• Experience of working with complaints and with record-keeping systems.
• Experience of working within a busy and fast-paced public sector or other customer-facing environment.
• Strong administrative and organisational skills with excellent attention to detail.
• Excellent communication and interpersonal skills.
• Ability to use your own initiative to solve problems and work under pressure with conflicting demands.
• Understanding of, and ability to maintain, confidentiality at all times.
• Good listening skills, with the ability to effectively summarise and play back key points following conversations.
• Ability to prioritise effectively.
• Proficient in the use of the Microsoft Office suite and ability to pick up systems quickly.

What you'll get in return
The opportunity to work with a well-recognised public services department for a minimum of three months with the opportunity to work mainly remotely.