Customer Advisor

TN United Kingdom; Limpsfield; On-site; Part time

Job summary

Join a leading company as a Customer Advisor, where you'll provide exceptional service to customers, assist with product recommendations, and collaborate with team members to maintain a welcoming store environment. Full training is provided, making it a great opportunity for both new and experienced candidates.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay for parents

Flexible benefits scheme

24/7 counselling and support

Qualifications

• Effective communication and listening skills.
• Enjoy working as part of a team.

Responsibilities

• Helping customers, answering questions, and advising on products.
• Promoting in-store offers and maintaining product displays.
• Collaborating with team members to ensure a clean store environment.

Skills

Communication

Teamwork

Attention to Detail

Job description

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Job Details

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager. Your role could include helping on the tills, advising customers, or working in our back shop. Your responsibilities will include:

1. Helping our customers and putting them at ease; listening to learn more about them, answering questions, giving advice on products, recommending items, or offering a basket — the little things that make a difference.
2. Promoting our in-store offers and schemes to enhance customer experience.
3. Ensuring the store runs smoothly by managing product displays, providing excellent service at the tills, and assisting with stock in the stock rooms.
4. Collaborating with team members to maintain a clean and presentable store environment.
5. Receiving award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

These are the essential skills or experience needed to succeed:

1. Full training is provided; we are looking for individuals who excel in a fast-paced, varied environment.
2. Effective communication and listening skills.
3. Enjoy working as part of a team and promoting collaboration.
4. Attention to detail in customer interactions.
5. Desire to be a proud brand ambassador for Boots and help customers find the best products for them.

It would be great if you also have

These are desirable but not essential:

• Experience in customer care and delivering excellent service (not mandatory).

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced leave pay and gifts for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health

Find out more at boots.jobs/rewards. Salary estimates on third-party sites are not endorsed by Boots.

Why Boots?

We promote an inclusive environment where everyone can be themselves and reach their potential. We are committed to diversity and providing a positive workplace for all.

What's next?

If successful, you will be invited for an in-store interview within 14 days. We are open to discussing part-time and job share options and can provide reasonable adjustments during the application process.