Customer Relations Manager

TN United Kingdom; Reading; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Relations Manager to enhance sales of care home beds. This role is perfect for a commercially minded professional eager to make an impact within the local community. Responsibilities include managing sales activities, nurturing customer relationships, and supporting marketing efforts. Join a forward-thinking organization that values its employees and offers a variety of benefits, including healthcare support and professional development opportunities. If you're ready to make a difference in social care, this position is for you!

Benefits

Company-funded healthcare

Discounts across retailers

Pension Scheme

Personal car leases

Holiday Flex

Enhanced parental pay

Cycle to work scheme

Training support

Discounted gym membership

Employee Assistance Programme

Qualifications

• Strong commercial background with proven success in sales.
• Ability to develop relationships with customers and stakeholders.

Responsibilities

• Plan and manage sales activities to achieve targets.
• Communicate and negotiate for care home business success.
• Support marketing activities within budgets.

Skills

Lead Generation

Sales

Relationship Management

Target Achievement

Communication

Job description

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Customer Relations Manager

We are excited to be recruiting for a Customer Relations Manager to join our Sales & Marketing team. The Customer Relations Manager will carry out direct sales activities to maintain and develop sales of care home beds to service users and key purchasers, in accordance with agreed business development plans and targets. This is a great opportunity for a commercially minded professional looking to represent one of our establishments within the local community.

Main responsibilities:

1. Plan and manage sales activities and customer contact to achieve agreed sales targets and generate enquiries.
2. Support home visits during the initial stages of the enquiry process.
3. Effectively track enquiries/referrals from initial contact through to final decision.
4. Encourage a permanent conversion of enquiries and liaise with the Finance team to ensure Income Processing is updated.
5. Report activities to the Home Manager and Regional Director as agreed.
6. Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the success of the care home business.
7. Raise awareness of the care home through local community networking and marketing activities within budgets and timescales.
8. Support the creation of marketing collateral.
9. Attend and deliver presentations at external customer meetings and internal meetings with other company functions.

Knowledge and experience:

• Strong commercial background with experience in lead generation.
• Proven success in sales record.
• Ability to develop and nurture relationships with customers and key stakeholders.
• Ability to work against targets and deadlines.
• Previous experience in social care is highly desirable but not essential.

Benefits:

At MMCG, we offer a variety of benefits, including:

• Simply Health – company-funded, providing cashback for prescriptions, optical, dental costs, 24/7 virtual GP access, and more for you and up to 4 children.*
• Benefits platform – discounts across retailers, leisure providers, hospitality, etc., both online and in-store.
• Pension Scheme with Nest.
• Personal car leases via salary sacrifice.*
• Holiday Flex – purchase additional holidays.*
• Enhanced Company Maternity, Paternity, Adoption pay, plus a £200 new child payment.
• Cycle to work scheme.*
• Recommend a friend.
• Service recognition.
• Training support and development opportunities.
• Employee Assistance Programme.
• Discounted gym membership.
• Eligible for a Blue Light Card.
• Subsidised BHSF Sick Pay Cover.
• Free The Company Shop membership.
• Free Will Service.
• Concerts for Carers.

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefits are subject to deductions to ensure colleagues are not paid below the National Living Wage.

If this sounds like the opportunity for you and you would like to work for a forward-thinking, empowering employer, apply now by sending your details to our Talent team!