Bar Manager

Roxburghe Hotel Golf and Spa; Kelso; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Bar Manager to lead the State Room Lounge. In this pivotal role, you will ensure an exceptional beverage experience, guiding a dedicated team to exceed guest expectations. Your responsibilities will include managing daily operations, enhancing quality standards, and fostering a welcoming atmosphere for guests. With a focus on leadership and training, you'll play a crucial role in creating a luxury experience that delights patrons. Join this dynamic environment where your contributions will make a significant impact on guest satisfaction and team success.

Benefits

Share of gratuities

30 days paid holiday

50% discount on food & beverage

30% discount in Pro Shop

Free meals whilst on shift

Free golf membership

Free on-site parking

Recommend a friend scheme

Quarterly recognition programme

LifeWorks employee assistance program

Qualifications

• Proven experience managing a quality bar in a luxury hotel.
• Strong spirit and mixology knowledge essential for success.

Responsibilities

• Oversee daily bar operations and staff management.
• Ensure exceptional guest experiences through service standards.
• Manage recruitment and onboarding processes for bar team.

Skills

Exceptional guest service

Communication skills

Leadership qualities

Problem-solving

Mixology knowledge

Organizational skills

Handling guest complaints

Education

2+ years of management experience

Tools

Microsoft Office

Job description

The key role of the Bar Manager is to support the Food and Beverage Operations Manager by taking ownership of our main bar; The State Room Lounge. Your aim should be creating and ensuring a consistent beverage experience for our guests, exceeding expectations, and maintaining the highest service standards.

Your Key Responsibilities:

• Taking full ownership of the State Room Lounge you are responsible for all the bar activities including daily operation, the service, staff guidance and cost control
• You will be responsible for the welcome and personal care of the guests in the State Room Lounge, ensuring a consistent luxury and personalised guest experience
• You will lead, inspire, and motivate the bar team to make sure they exceed in their roles, through induction, training, management, empowerment, and development
• You will identify opportunities to enhance quality standards regarding beverage, set up, presentation and atmosphere.
• You will be responsible for the recruitment and onboarding process for the team
• You will manage guest recovery situations promptly and effectively
• You will oversee with the scheduling, time keeping and attendance for the department
• You will oversee cash handling and cash up procedures, ensuring that any queries are rectified with accounts in a timely manner
• You will ensure the careful handling of complaints and accidents, ensure first aid training is up to date
• Support with training and implementation of HACCP, COSHH and fire procedures
• Act as F&B duty manager whilst on shift

Your Knowledge & Capabilities:

• You have a passion for delivering exceptional guest service
• You have excellent communication skills, both verbal and written, with the ability to communicate effectively with people at all levels
• You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
• You have proven organisational and leadership qualities
• You are resilient and flexible to adapt your work schedule to the demands of the business
• You are confident in handling guest complaints
• You have proven experience with colleague management
• You use your initiative and take a practical approach to problem solving
• You are confident with completing administrative tasks and are proficient in Microsoft Office

Proven Experience/Qualifications:

• Proven experience 2+years of management within a quality bar, preferably within a luxury hotel environment.
• A strong spirit and mixology knowledge.
• Previous high-volume experience is essential with knowledge of how to turn tables and manage large groups of reservations in a short period of time to maximise total covers in a day, while taking the most revenue possible without losing the focus on service standards.

Our Employee Benefits:

Share of gratuities on a pro-rata basis

30 days paid holiday after 1 year of service

50% discount on food & beverage for Employee and up to 4 guests

30% discount in our Pro Shop

Free meals whilst on shift

Free golf membership

Free on-site parking

Recommend a friend scheme

Quarterly recognition programme

Employee and Family rates and discounts in Hyatt hotel upon availability

Employee discounts at our 12.18 Hotel Collection

Access to exclusive perks, offers, and discounts on our colleague platform

LifeWorks employee assistance program, offering support and confidential advice for you and your family when you need it most

Access to wellbeing articles, podcasts, tools and resources

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