Product Administrator & Customer Service

TN United Kingdom; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the equestrian lifestyle sector is seeking a Product Administrator & Customer Service Assistant. The role involves managing stock and customer interactions in a busy retail environment. Ideal candidates will have strong organizational skills and a passion for equestrian culture. This full-time position includes some weekend work to accommodate peak times.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent communication skills.

Responsibilities

• Oversee stock deliveries and manage inventory.
• Handle customer inquiries and process orders.
• Liaise with suppliers for accurate product info.

Skills

Organizational Skills

Communication

Passion for Equestrian

Proactivity

Tools

EPOS

Shopify

WooCommerce

Job description

Job Title: Product Administrator & Customer Service, Wiltshire

Client:

Wadswick Country Store

Location:

Wiltshire, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

758f5b993bd7

Job Views:

2

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

Overview: At Wadswick Country Store, we offer a curated selection of premium equestrian items and luxury country clothing. We focus on style, comfort, and functionality, providing exceptional products and customer service in a country lifestyle retail environment.

Role: We seek a well-organized, customer-focused Product Administrator & Customer Service Assistant to support our busy retail and online store, managing stock, product listings, and customer interactions.

Key Responsibilities:

1. Stock Management: Oversee stock deliveries, manage inventory in EPOS and online systems, and coordinate product displays.
2. Product & Brand Knowledge: Develop expertise in allocated brands, attend training, and stay updated on trends.
3. Customer Service: Handle inquiries, process orders, and provide product advice, especially for equestrian needs.
4. Collaboration & Communication: Liaise with suppliers and internal teams to ensure accurate product info and promotions.

Skills & Experience:

• Strong organizational skills and attention to detail.
• Excellent communication skills.
• Passion for the equestrian and country lifestyle markets.
• Familiarity with EPOS and e-commerce platforms like Shopify and WooCommerce.
• Resilient, proactive, and able to use initiative.

This is a full-time role with some weekend work to support peak times.