Field Technician (Previous Relevant Experince is Required)

JR United Kingdom; Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company is seeking a Field Technician in Basingstoke. The role involves installation and technical support for public sector clients, with opportunities for career growth and a commitment to inclusivity. Benefits include a company vehicle, medical insurance, and generous holiday options.

Benefits

Company vehicle

Medical insurance

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and shopping

Qualifications

• Demonstrable experience in installation and technical support.
• IP experience and knowledge of network infrastructure products.

Responsibilities

• Assist with installation of equipment and materials.
• Provide technical break/fix support for customers.
• Manage workflow and close out incidents.

Skills

Technical Support

Installation

Problem Management

Network Infrastructure

Job description

Field Technician (Previous Relevant Experience is Required), Basingstoke

We are looking to recruit IT Field Engineers to join our team in the Republic of Ireland. You will need to qualify for Garda clearance to work for us and be willing to travel to customer sites and our head office in Dublin when needed.

This is a great opportunity to work for a company that delivers services to our public sector customers and plays a part in keeping the country safe and saving lives.

We want to hear from you if the following describes you:

Demonstrable experience of:

• Assisting with the installation of equipment and materials using the latest issue contract manuals and procedural documents to the required standards of quality and time under the guidance of the Project Lead Engineer / Field Engineer.
• Providing technical break/fix support for customers' installed solutions.
• Escalating issues via Field Engineer / Senior Engineer to Problem Management for ongoing repetitive incidents of similar nature.
• Daily review of open incidents for your region, actively managing your workflow and utilization to close out incidents.
• Ideally, IP experience and knowledge of working on network infrastructure products / PCs.

Telent - What we offer:

A career at Telent can span sectors, roles, technologies, and customers, giving you the opportunity to develop, learn new skills, and make an impact. We are growing and rely on our committed team to deliver.

We nurture talent through our ongoing commitment to creating an inclusive culture that respects and values differences and celebrates diverse ideas. We want everyone to feel they can be themselves and thrive at work.

The additional benefits of this role include:

• Company vehicle
• Medical insurance
• 34 days holiday, including public holidays, with options to buy or sell five days each year
• Company pension scheme
• Family-friendly policies
• Occupational health support and wellbeing portal
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme

About Telent:

Telent is a leading technology company specializing in the design, build, support, and maintenance of mission-critical communications and digital infrastructure in the UK. Our work helps connect communities using the latest technology and innovation. Joining us means making a real impact and fulfilling your potential as part of a team of over 3,000 dedicated professionals.

Our Values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

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