Case Management IT Support Analyst

TipTopJob; Devizes; On-site; GBP 36,000; Full time

Job summary

A leading company in the Devizes area is seeking a Case Management IT Support Analyst to join their IT team. The role involves supporting IT systems, troubleshooting issues, and assisting with the implementation of IT elements across multiple locations. The ideal candidate will possess strong communication skills and the ability to work independently. This position offers a competitive salary and various benefits, including a pension scheme and generous holiday allowance.

Benefits

Pension scheme

25 days holiday

Shutdown days at Christmas

Bank holidays

Birthday off

Qualifications

• Ability to work independently with minimal supervision.
• Proficient keyboard skills and solid computer knowledge.

Responsibilities

• Support case management scripting and troubleshoot issues.
• Provide first-line technical support to staff.

Skills

Communication

Time Management

Problem Solving

Teamwork

Tools

Microsoft 365

Microsoft SQL Server

Active Directory

Job description

Case Management IT Support Analyst: up to GBP36,000

I am seeking a Case Management IT Support Analyst to work on-site across five different locations for a well-known client based in the Devizes area.

The successful candidate will be part of the IT team, assisting with the implementation, maintenance, and control of IT elements within the office at all locations as instructed by the departmental manager. Additionally, they will support the IT systems and software developer in updating and recommending changes to the case management systems as directed by management.

Benefits of This Role Include

• Salary up to GBP36,000
• Pension scheme
• 25 days holiday
• Shutdown days at Christmas
• Bank holidays
• Birthday off

Key Responsibilities Include

• Support case management scripting, troubleshoot issues, and identify areas for process improvement.
• Provide first-line technical support to staff, ensuring effective use of IT resources.
• Assist with the setup and configuration of peripheral equipment.
• Support staff training on operating systems, software packages, and applications.
• Maintain positive working relationships with colleagues and supervisors.
• Perform additional duties as assigned by the departmental manager. If these duties significantly alter the role over time, a formal role review will be conducted.

Essential Skills Needed Include

• Ability to work independently with minimal supervision
• Proficient keyboard skills and solid computer knowledge
• Professional and friendly telephone manner
• Strong verbal and written communication skills
• Capable of using initiative and working effectively within a team
• Skilled at prioritising tasks and managing time efficiently
• Eager to develop and expand technical knowledge
• Remains calm and composed under pressure
• Well-organised with strong time management skills
• Detail-oriented and focused
• Keeping up to date with current IT trends and advancements

Desirable Skills Include

• LexisNexis Visual Files
• SOS Practice Manager / Connect
• Microsoft Windows operating system
• Microsoft Windows Servers
• Querying Progress or Microsoft SQL Server databases
• Microsoft Active Directory
• Microsoft 365 and Azure online services
• Server virtualisation (hypervisors such as VMware or Hyper-V)
• Smartphone apps (e.g., Apple / Google)
• Anti-virus / Malware services
• Web filtering
• LAN/WAN
• VoIP telephone services
• Business printing services

If you are interested in this position, please click apply.

Hunter Selection Limited is a recruitment consultancy with offices UK-wide, specialising in permanent and contract roles within Engineering and Manufacturing, IT and Digital, Science and Technology, and Service and Sales sectors.

Please note, as we receive a high volume of applications, we can only respond to applicants whose skills and qualifications match this position. No terminology in this advert is intended to discriminate against any of the protected characteristics under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business.